Licence Inspector/Clerk

The City of Richmond is a diverse and dynamic community in pursuit of our vision
to be the most appealing, livable and well-managed community in Canada.

People l Excellence l Leadership l Team l Innovation

Imagine a career with the City of Richmond, a dynamic environment for growth and continuous improvement, fostered by our collective strengths and creativity. We are a vibrant, diverse cosmopolitan city, supported by a strong economy and recognized as leaders in innovation and service delivery excellence. The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset – our people. This is a great opportunity to join our team and shape our community.

Overview
This position combines both clerical and inspection related duties to ensure compliance with the rules and regulations of the Business Licence Division. This particular role supports in the administration of the Tow Permit program, as regulated by the Vehicle for Hire Bylaw No. 6900.

A primary focus area of this auxiliary role is the administration of the City's tow permit program. This work involves the receiving, review, field inspections and issuance of private lot tow permits. This role will also support, when able other Business Licences functions such as calculating and collecting fees; entering and retrieving information from the business license information system; and routine field inspections as assigned. Duties also include exercising a considerable degree of judgement, action and tact in dealing with the public and within the limits of the by-laws, procedures, rules and regulations

Examples of key responsibilities include, but are not limited to:

• Verify information given on business licence inspections, check documentation, check zoning, determine fees and assign inspection process
• Prepare, maintain and organize bylaw enforcement inspection reports and records for all completed inspections sufficient to the requirements of the department.
• Conduct Inspections on both a complaint and proactive basis.
• Ability to communicate effectively, diffuse hostility, determine personal/public risk and take appropriate action, when required.
• Ability to manage a varied case load and multiple files simultaneously.
• Perform field checks on businesses with unpaid licence fees or to confirm operations.
• Respond to customer service inquiries and complaints by e-mail or phone call.
• Make recommendations for bylaw amendments.
• Research and respond to all request for comfort letters or confirmation of business licence requirements.
• Provide administrative assistance to staff in the Business Licence Department.

Knowledge, Skills & Abilities:

• Sound working knowledge of the Richmond Zoning Bylaw and the City's various bylaws, regulations, policies, practices and procedures as related to business licencing.
• Ability to conduct routine inspections independently in the field.
• Ability to provide timely and quality information and services in response to requests and the ability to interpret, explain and make decisions in accordance with applicable policies, procedures, rules, and regulations.
• Ability to effectively communicate both verbally and in writing.
• Ability to establish and maintain effective working relationships with a variety of internal and external contacts.
• Demonstrated interpersonal skills and the ability to exercise professionalism and tact.
• Ability to multi-task, identify and adapt to changing priorities for self and staff to meet customer service standards and deadlines with accuracy, in an environment with frequent interruptions, changes or other pressures.
• Proven skills as a fast-paced, detail-oriented, and well-organized, individual.
• Ability to make discretionary decisions, take initiative and exercise independent thought and good judgement.
• Ability to work effectively to meet goals individually and collaboratively.
• Ability to use software applications required for the work, such as Amanda, Tempest, and GIS interactive maps.
• Intermediate skill with Microsoft Office programs including Outlook, Word and Excel.
• Ability to use records classification and management systems (e.g. Richmond UCRS and REDMS).
• Ability to successfully pass a Police Information Check.

Qualifications and Experience:

• Completion of Grade 12 or equivalent, plus one (1) year of additional job-related courses in business administration, bylaw enforcement, land use planning or public administration.
• A minimum of two (2) years job-related work experience, inclusive of field inspections and/or bylaw enforcement experience is required. Knowledge of municipal zoning regulations is required. Experience working in a local government setting is preferred. An equivalent combination of education and experience may be considered.
• Valid Class 5 Driver's Licence for the Province of British Columbia.

Working Conditions:
Work is performed mostly in an office environment. Mental concentration and visual effort is required on a regular basis. Exposure to disagreeable or poor weather conditions, unpleasant situations involving angry or frustrated customers/business operators may be experienced in this position. Incumbent will be required to conduct site visits as needed.

The City of Richmond offers a competitive pay and benefits program, attractive incentives and a compressed work day schedule. If you are looking to make a difference, and to share our vision "to be the most appealing, livable, and well-managed community in Canada," please submit your application by following the instructions below:

The City of Richmond uses an applicant tracking system for candidates wishing to view and apply for available career opportunities. For further information regarding position details and to apply, please visit our website at .

We are accepting applications until March 26, 2024

The City of Richmond is an inclusive employer committed to employment equity objectives and invites applications from all qualified individuals. We thank all applicants in advance for their interest; however, only those under consideration will be contacted. If you are unsuccessful, please accept our appreciation for your interest. No telephone inquiries please.

This position is restricted to those legally entitled to work in Canada.