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Service Specialist
1 month ago
At Sun Life Financial, we are seeking a highly skilled Service Specialist to join our team. As a Service Specialist, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:- Provide timely and effective service to clients, responding to their inquiries and resolving issues in a professional and courteous manner.
- Collaborate with internal stakeholders to ensure seamless service delivery and resolve any issues that may arise.
- Develop and maintain strong relationships with clients, understanding their needs and preferences, and providing tailored solutions to meet their requirements.
- Stay up-to-date with industry trends, regulatory changes, and product updates to ensure accurate and informed service delivery.
- Participate in training and development programs to enhance skills and knowledge, and stay current with best practices in service delivery.
- 3-5 years of experience in a service-related role, preferably in the insurance industry.
- Strong communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- Excellent problem-solving and analytical skills, with the ability to resolve complex issues in a timely and effective manner.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Strong knowledge of group benefits and insurance products, with the ability to provide accurate and informed service delivery.
At Sun Life Financial, we offer a dynamic and supportive work environment, with opportunities for growth and development. We are committed to helping our clients achieve their financial goals, and we are seeking talented individuals who share our passion for delivering exceptional service.
