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Customer Service Operations Manager

2 months ago

Stettler, Canada Walmart Canada Full time
Job Summary

As a Customer Service Manager at Walmart Canada, you will play a key role in ensuring exceptional customer experiences across our retail stores. This role involves coordinating front-end operations, managing customer and associate concerns, and providing training to associates on company procedures and systems.

Key Responsibilities
  • Ensure safe work processes and emergency procedures are followed, including safe lifting techniques, cleanliness of the work area, evacuations, and emergency codes.
  • Handle customer and associate concerns, providing guidance and support as needed.
  • Monitor front-end associates, ensuring proper coverage, coordinating breaks, and providing assistance to outlying registers.
  • Provide training to associates on systems and company procedures, including scanning accuracy, productivity, company programs, and initiatives.
  • Oversee purchase, return, and exchange transactions, assisting with error corrections and verifying processes to meet company guidelines.
  • Ensure all electronic article surveillance (EAS) systems are functioning correctly, including cashiers deactivating and greeters handling issues appropriately.
  • Prepare registers for opening and closing, support cashiers with change, and maintain front-end cash levels.
  • Oversee and promote company-sponsored programs and initiatives, including credit card services, warranty plans, charity initiatives, and discount programs.
Requirements

Outlined below are the minimum qualifications required for this position.

Preferred Qualifications

Outlined below are the preferred qualifications for this position.

Walmart Canada is committed to accommodating the disability-related needs of applicants and associates as required by law.