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Customer Service and Data Entry

3 months ago


Abbotsford, British Columbia, Canada Hospital Transfers Full time
Salary: $18.50 per hour to start

Administrative Assistant Position

Hospital Transfers respectfully acknowledges that we transfer patients upon the ancestral, traditional and unceded lands of the Coast Salish and Nlaka'pamux Nations. Hospital Transfers is committed to providing safe, respectful and caring service to all indigenous people, and honours the unique cultures of the First Nations, Metis and Inuit peoples living within the Fraser Salish and Vancouver Coastal regions. We thank these communities for allowing us to work on their unceded lands.

Hospital Transfers is the leading provider of non-emergency, patient transfers for medically stable patients throughout the Lower Mainland and Fraser Valley. Using our specially equipped fleet of vehicles, our crews transfer patients via wheelchair and stretcher throughout the healthcare system.

Based in Abbotsford, our small, friendly and fast-paced office is looking to fill a full-time Administrative Assistant position. This position would be working on a Monday to Friday schedule, during office hours.

Job Description/Responsibilities

-managing our patient pay phone calls, accounts and billing (this is customer service focused)

-data entry

-general administrative duties such as scanning and filing documents

-Ensure all calls are answered quickly, efficiently and with world class customer service

-Assist other CSRs as required depending on call volumes and/or specialization

-Create, modify, record or disseminate information between callers and/or other parties using the equipment, training and/or tools provided by SNT

-Report any issues, concerns or requests to Dispatch as required

-Respond to crew questions in a timely manner

-Complete all required paperwork

-any other duties as assigned by Hospital Transfers

Skills & Qualifications Needed

-strong attention to detail

-computer and data entry skills

-strong degree of data accuracy

-strong organizational skills

-good communication skills

-the ability to work within a team environment

-call center experience is an asset

Our compensation package includes hourly wage, an annual discretionary bonus, and Group Benefits and RRSP Program eligibility.

We thank all candidates for applying, however only those selected for a pre-screen interview will be contacted.

*Please note that employees are required to submit proof that they have received both doses of the Covid vaccination.