Enterprise Applications Administrator

Dentons is designed to be different. Our firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned with over 21,000 individuals in more than 200 offices across 80 countries.

Dentons Canada is committed to its people and communities. We are consistently recognized as an employer of choice having received numerous awards including being selected as one of Canada's Top 100 Employers (2024); Canada's Top Employers for Young People (2024); and Canada's Best Diversity Employers

This role is an opportunity for you to join the world's largest global law firm, a firm that offers opportunities to build your career while growing your skills and deepening your expertise.

OVERVIEW

Dentons is hiring for an Enterprise Applications Administrator to support its six offices across Canada. The role's primary responsibility is system architecture, configuration, and maintenance of Dentons Canada software business solutions which deliver high value to the firm and its clients.

This work will include the set-up of new systems, the maintenance and management of these solutions, and their integration with other software platforms, for both office and mobile users, using a mixture of on-premise and cloud environments.

The Enterprise Applications Administrator will design, implement, and deliver solutions which provide value in-line with the Firm's technology priorities. In addition, the Enterprise Applications Administrator will play a key role working with the leadership team to identify emerging and new technologies which the firm may want to implement.

The role will work closely with other applications administrators, application specialists and other SMEs to ensure implementation requirements are met and the firm's solutions deliver the highest value possible to the firm and its clients following security best practices.

RESPONSIBILITIES

• Manage the Firm's enterprise software projects in liaison with the Lead, Business Systems and the Applications & Integration Services team.
• Responsible maintaining system currency and stability for systems such as: Elite Enterprise / 3E, iManage, Intapp Time, Intapp Walls.
• Identify and document technical requirements for software solutions and play a key role in their implementation.
• Identify and implement appropriate security controls in accordance with best practices and by consulting the Information Security team.
• Maintain day-to-day operations of the systems they are responsible for.
• Contribute to patching, maintenance activities, and on-call rotation.
• Produce and maintain documentation (procedural and/or technical).
• Respond in a timely manner to ticket escalations for the systems they are responsible for following the established SLA.
• Work closely with the End Users Computing team and Mobility SMEs to ensure applications are deployed harmoniously and efficiently across the region.
• Design and maintain extensive documentation on software solutions used at Dentons.
• Provide regular input on developing technology trends, in particular but not limited to, the core legal software solutions that are used in, or of interest to, the firm.

SKILLS and COMPETENCIES

• Excellent English written and verbal communication skills.
• French written and verbal communication an asset.
• Highly self-motivated and directed, with methodical approach to work with a strong focus on accuracy, attention to details, consistency and quality.
• Able to demonstrate excellent customer/client facing skills.
• Able to exhibit a positive attitude and interact positively at all levels within the firm.
• Able to understand business needs and translate them into a technical solution.
• Can demonstrate initiative and the ability to be proactive, anticipating needs.
• Strong problem solving and analytical skills, able to think outside the box.
• Understands the need for documentation and well-defined procedures.
• Able to work under pressure to tight project deadlines and can adapt to differing demands, prioritizing tasks where appropriate and ensuring complete follow-through on operational issues.
• Able to constantly evaluate new technologies available on the market.
• Understanding of IT practice standards and frameworks.
• Demonstrable experience of managing effective relationships with vendors and third-party suppliers.
• Able to drive a project from start to finish while delivering on time.
• Respond to pressure in a calm manner; recover quickly from setbacks.
• Demonstrates initiative and the ability to be proactive, anticipating needs.
• Flexibility to accommodate working in multiple time zones.

EDUCATION, EXPERIENCE and CERTIFICATIONS

• Completion of a degree at the post-secondary level; preference may be given to candidates with a degree in Computer Science, Information Technology, or Engineering Software.
• Must have experience working with iManage in a corporate environment, preferably in a law firm or professional services work environment - System Engineer certification preferred.
• Deep understanding of technology infrastructure and design.
• Preferred, minimum of 3 years of practical experience managing the following software: iManage Work, LexisNexis programs: Interaction, Intapp Time and Intapp Walls.
• Experience with Intapp Integration Builder (or other data orchestration services).
• Experience with Elite Enterprise / Elite 3E
• Ability to understand and use various database systems, in particular Microsoft SQL, and to run complex queries.
• Ability to interact with all levels of the organization as an advocate for user interest.
• Self-directed, independently motivated, and able to work well with minimal supervision.
• Ability to build strong relationships with our Applications & Integration team members and firm wide IT Staff.

We thank all applicants who apply however only candidates selected for an interview will be contacted.

At Dentons we are committed to offering equitable and competitive pay, we achieve this by aligning internal salary ranges for specific roles to similar positions in the external market. In the normal course, our practice is to hire, transfer and promote employees within the entry part of our range, adjusting as needed based on the prior experience, skills and competencies required for the role along with any market differentials. Rest assured the full salary range is competitive and within the range paid for similar positions in the external market.

Recognizing our exceptional talent means providing a comprehensive total rewards package beyond a competitive salary. We have prudently curated our employee benefits portfolio to offer inclusive and comprehensive wellbeing and developmental programs for our people. With extended benefits and mental health plans, paid time off, savings plans, fitness subsidy, parental leave top up and more, our benefits are flexible, aligned to our core values and supports the various needs of our people. Additionally, our personal and professional development programs include people networks, mentorships, and leadership series programming to help people grow their career.

Note: Availability of the benefits and perks may be subject to your location and employment type and may have certain eligibility requirements. Dentons reserves the right to alter these programs and offerings in whole or in part at any time without advance notice.