Sr Analyst, Customer Experience

4 weeks ago

Calgary, Alberta, Canada Nutrien Full time

At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day.

Nutrien is a leading provider of agricultural products, services, and solutions. With over 26,000 employees world-wide, we are the largest producer of potash (by capacity) and one of the world's largest producers of nitrogen and phosphate. We also operate a leading agriculture retail network that services over 500,000 growers globally.

We harvest the best. Diverse views and experience make us strong. We look for people who have a safety-first mindset, who are collaborative team players, who deliver on their commitments, act with integrity, and who support inclusion.

Working at Nutrien will provide you an opportunity to help us raise the expectation of what an agriculture company can be and grow your career.

This position will report to the Manager, Customer Experience in Calgary.

What you will do:

  • Perform invoicing functions, review billing reports of daily shipments for accuracy, and complete invoice adjustments as required
  • Directly interact with customers and internal stakeholders in the areas of invoicing and contract management and trouble shoot inquiries regarding pricing and invoicing
  • Set up accruals and manage accrual payments
  • Maintain required documentation and approvals for adhering to the Sales contract and accrual process
  • Be responsible for contract workflow matrix table
  • Manage and execute consignment process, orders, and billing
  • Manage Ammonia seasonal preload ordering and billing
  • Support International SAP order to cash process
  • Back up to Sales for Reference Price publications to customers and internal staff
  • Create, analyze and supply supporting documents for quarterly and annual audit process
  • Be responsible for exception based, complex transactions as directed by their Leader
  • Prepare and deliver monthly and quarterly reports to Sales management team
  • Lead the continuous improvement of Information Technology solutions as they relate to Customer Experience
  • Act as a subject matter expert for order to cash activities and on special projects
  • Provide leadership, mentorship, and training on an as needed basis

What you will bring:

  • Bachelor's degree in Agriculture, Business, Supply Chain or related four-year degree
  • Strong customer service focus with 10+ years business experience
  • Experience or background in an Agriculture, Commodities or Industrial Chemicals is beneficial but not required
  • Proficiency in Microsoft Office products, particularly MS Excel with mid-to-expert Excel skills (e.g., pivot tables, V-Lookups)
  • Working knowledge of SAP is a strong asset
  • High attention to detail and accuracy, as well as a firm understanding of the business drivers is crucial in this role along with a proven ability to work under pressure
  • Strong interpersonal and organizational skills, being detail oriented and comfortable in a team environment
  • Experience and ability to analyze and draw conclusions and actions from data
  • Strong problem resolution and analytical skills along with being able to exercise independent decision-making within established guidelines
  • Solid understanding of customer service processes and procedures and how transactions flow through and report in the various systems
  • Must be highly motivated and requires the ability to lead/coach people to maintain the highest levels of performance
  • Excellent organizational skills and ability to manage multiple tasks simultaneously and prioritize deliverables
  • Strong understanding of change management methodology
  • Excellent communication skills are essential
  • Seasonal overtime will be required during peak periods

Are you a good match? Apply today

The estimated salary that Indeed, Glassdoor and LinkedIn suggested does not represent Nutrien's compensation structure.

Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

This job will remain posted until filled. While we appreciate all applications we receive, only candidates under consideration will be contacted.

To stay connected to us and for the latest job postings and news, follow us on: LinkedIn, Facebook and Twitter

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