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Senior Rooms Operations Manager

2 months ago

Burnaby, British Columbia, Canada Marriott International Full time
Rooms Operations Manager Rooms Operations Manager

Join our team as a Rooms Operations Manager at Delta Hotels Burnaby Conference Centre. As a key member of our management team, you will be responsible for leading the execution of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping.

About the Role
  • Lead a team of staff to ensure seamless operations in the rooms area departments
  • Develop and implement strategies to improve guest and employee satisfaction
  • Monitor compliance with standards and procedures
  • Assist with meeting or exceeding property goals
Key Responsibilities
  • Verify that goals are being translated to the team as they relate to guest tracking and productivity
  • Manage the execution of all operations in the rooms area departments and manage staff
  • Lead specific team while assisting with meeting or exceeding property goals
  • Create and nurture a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service
  • Understand employee and guest satisfaction results and develop action plans to address needed areas and expand on strengths
  • Set clear expectations with the General Manager for the team
  • Verify that the team has the capabilities to meet expectations
  • Lead by example, demonstrating self-confidence, energy, and enthusiasm
  • Assist employees in understanding guests' ever-changing needs and expectations, and exceeding them
Requirements
  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area
About Delta Hotels

Delta Hotels is a leading hospitality brand that provides a seamless travel experience for our guests. We are committed to delivering the key essentials that our guests need and eliminating everything they don't. Our team is passionate about providing purposeful service and focusing on the details that matter.

We are a global company with a strong presence in Canada, the United Kingdom, and the United States. We are rapidly expanding across markets all around the world.

At Delta Hotels, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

We are an equal opportunity employer and welcome applications from all qualified candidates.