d&it Business Solutions Analyst

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D&IT Business Solutions Analyst

What this role is about?

You will be responsible for maintaining & supporting a proportion of the Geographically Distributed (Virtual) team portfolio of applications, working with colleagues to standardize and drive efficiency. Incumbent should broaden their technical and delivery skills using tools at their disposal, including but not limited to Sales solutions, B2B Platforms, Freedom within a Framework, Data management and ERP. The role in conjunction with their line manager is responsible for ensuring that 3rd-party solution providers & external resources fulfil agreed-upon commitments and contractual obligations within budgeted costs. This role may be involved in projects to localize and roll out of centralized systems, including the detailed planning and execution of the project/changes, data migration, external resources and go-live.

The role actively engaging with business stakeholders and D&IT partners to explore capability improvements or to ensure clear understanding of new capabilities requirements. Work with Virtual team lead to understand existing tools that can deliver needs and with line manager plan in the Roadmap. Support the D&IT demand process to deliver new solutions as planned in the roadmaps. You will also actively review technology successes in JTI and external environment, bringing to the attention of Business partners to explore the innovation within the virtual team's remit. While ensuring adherence to JTI D&IT and Corporate governance standards, you will manage identified changes, to ensure they are executed successfully. You will at all time work in accordance with JTI's Project Management Framework, and established D&IT standards, policies and procedures, J-Sox controls, and industry best practices.

What will you do?

Capability Management identification and enhancement

• Capability Management identification and enhancement

• Collaborate with business to identify improvements for existing solutions

• Work to find existing solution in JTI that have the required capabilities

• Help develop capabilities delivered by global teams and within regional/local solutions

• Explore with other regions capabilities teams what exists so that synergies and technology re-use can be maximized and deployed quickly & adopted

Rollout of Central systems and Market Mile

• Under direction of the RPD embrace and learn steps and effort required to rollout a system to more than one market in the region

• Work with other regions who are rolling out systems ahead of your region to gain knowledge and to help deliver the solution faster in your region

• Support other regional teams by engaging them and helping them understand what you and the team learnt for a successful deployment.

Freedom within a Framework

• Use low code tools provided in JTI environment to augment and deliver simple and short-term capabilities

• Make sure you are aware of the tools ever increasing functionality, how these tools work and leverage and communicate through APIs in JTI key systems to deliver data transfer or better UX experience

Service Delivery Management & Business Continuity / Security

• This role ensures the company's business community is provided with appropriate support and training/development in business systems, software and hardware in order to make effective and efficient usage of systems and resources and enable users to achieve business goals. These solutions may be internally or externally provided

• This role is responsible for ensuring that all shared D&IT applications / D&IT solutions under the incumbent portfolio are stable, reliable and compliant to the legislation (e.g. payroll, data sources and data integrity, etc) in the region

Geographically Distributed teamwork, & Operations

• This role will be part for a geographically distributed teams that will be responsible for a function within the region (M&S, Finance, Data, etc).

This role manages the application portfolio (or part of it) of that function including the operational excellence (incident management, maintenance, enhancement and change request, problems, etc) as well as managing demands and accountable for the execution of projects of that specific function.

• You may at times and as decided by the Regional Digital & IT lead be seconded to the RPD to assist or run project on behalf of the region

D&IT Governance

• Responsible for respective D&IT budgets for managed applications and services the Region
• Responsible for planning of the AP/SP and LE processes and delivering financial commitments with clarity on how budget is used to run existing services, the cost of transformation/change and efficiency gained by the changes
• Optimize, control and reduce costs when possible, to improve regional budget efficiency and profitability
• Drive cost avoidance through the alignment as much as possible to corporate application standards (e.g. SAP for ERP, TME for the sales force, SAP HR for personnel master data), also seeking to re-use existing business application solutions across the group and leverage the D&IT Application Portfolio
• Govern system change control through compliance to D&IT policies, procedures & standards & Decrease technology risk and reduce cost through following D&IT technology standards and guidelines

Innovation

• Work with markets teams to foster ideas and understand new trends and how they could challenge or provide an opportunity to change the business model or drive efficiencies into operations

What are we looking for?

• University Degree in Computer or Technical Science or strong IT background
• 2+ years' experience in the IT discipline. Preferred background of employment experience multinational companies. Good working knowledge of business and related processes in FMCG industry
• Having B2B platform experience is desirable
• Experience in at least 2 of the following new technology trends:
• Field Sales Solutions
• Online Sales, Loyalty, and payment systems
• Microsoft Power Platform (PowerApps, PowerBI, PowerAutomate)
• Microsoft Data Lake and Data Warehouse technologies
• Business requirements analysis
• Exposure to solutions design and architecture (business applications and IT infrastructure) including, but not limited to, interface design, capacity planning and scalability
• Project implementation and administration support
• Exposure to supplier management
• Acts with a sense of urgency and clear understanding of priorities and strategic importance
• Can work independently with minimum supervision, but ensures clear understanding of expected outcome; highly organized, proven self-starter
• Also team-oriented, and able to network and establish good connections
• Creative, innovative, enterprising, ability to think outside the box and challenge the status quo
• Proactive, eager to learn and keep pace with business and technology trends
• Able to work under pressure and to think on his/her feet
• Detail-oriented but able to see the big picture
• Communicates effectively
• Goal-oriented, high level of commitment
• Customer service-oriented