Western Canada Service Technician

3 weeks ago

Langley, Canada Vicinity Motor Corporation Full time

The Vicinity Motor (Bus) Corporation (Previously Grande West Transportation Group) is a Canadian bus manufacturer which designs, engineers and manufactures mid-size buses for transit authorities and commercial enterprises. The Vicinity bus is available in a variety of models powered by clean diesel or CNG, designed with affordability, accessibility, and environmental responsibility in mind. Further to this, as a part of the global transition to sustainable transportation, the Vicinity Motor Corporation will be introducing the Vicinity Lightning EV bus, as well as a line of Electric Work Trucks.

We are looking for an Western Canada Service Technician to support our customers fleet of VMC buses, the technician is responsible for providing technical repair and service work either in a facility or in the field. Service technician may work on buses needing to be maintained, diagnostic review and repaired.

Role Overview

Ensure customer satisfaction for vehicles in and out of warranty

Engage with customers to ensure maximum satisfaction and build relationships

Provide technical support to fleets in and around Western Canada

Performing repairs as needed in and out of warranty

Use creativity and resourcefulness to solve problems in the field

Review and approve local warranty claims

Discussion parts sales packages with customers

Reporting on parts and service experiences from the customer

Track and report on daily duties – IE calls/repairs/diagnosis/parts and service discussions

Communicate product design improvements to engineering and development teams

Research and build campaigns and service bulletins to resolve field issues

Develop and deliver training programs to the customer

Assist and train customers on new procedures, hands-on where required

Assist clients in maximizing vehicle performance, uptime, and reducing operating costs

Travel will be required

Qualifications

Highly skilled in maintenance and troubleshooting of heavy-duty vehicle mechanical and electrical systems

Excellent organizational, communication, and interpersonal skills

Post-Secondary Technical Diploma an asset

Red Seal Heavy Duty Equipment Technician or Automotive Service Technician an asset

Class 5 License air brake endorsement and clean driver's abstract

Proficient in technical writing, using Windows and Microsoft Office Suite

Ability to create TSB and Campaigns from data collected and analyzed by the Service and Engineering teams

Ability to travel

Ability to host technical training sessions

CNG experience an asset

EV experience an asset

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