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Program Associate

3 months ago

Kingston, Ontario, Canada Ministry of Health Full time
Do you have administrative experience along with demonstrated planning and organizational skills? Consider this rewarding opportunity as a Program Associate to provide research, analytical and business coordination services to the Health Insurance Branch, Health Programs and Delivery Division

The Ministry

Ministry of Health is responsible for administering the health care system and providing services to the Ontario public through such programs as health insurance, drug benefits, assistive devices, care for the mentally ill, long-term care, home care services, community and public health, health promotion and disease prevention.

It also regulates hospitals, operates psychiatric hospitals and medical laboratories; and coordinates emergency health services.

The Branch

Health Insurance Branch plans, manages, and directs programs and policy related to the Ontario Health Insurance Plan including registration and eligibility for coverage, the Ontario health card, health benefits available outside of Ontario and outside of Canada, including prior approval for treatment outside Canada; and the ministry's subrogation rights under the Plan.

The Branch is also responsible for the Integrated Community Health Services Centres Act.

Why work for the Ontario Public Service?

The Ontario Public Service (OPS) is committed to being an employer of first choice, creating a positive and inclusive work environment.


We offer:

  • Competitive compensation and benefits
  • Flexible work arrangements
  • Collegial and professional work culture
  • Career growth and development opportunities across multiple business areas
  • On-the-job training to support your success in the role
OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.


We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.


Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.


We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code.

Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?In this role, you will:

  • Provide research, analytical and business coordination services for management and staff of Health Insurance Branch
  • Offer support for program services, program/policy development, implementation and integration of programs
  • Assist in the coordination of responses to inquiries from patients and providers
  • Assess and respond to applications and claims payment appeals
  • Assist in the identification and resolution of policy and program issues
How do I qualify?Research and Data Analysis Skills

  • You have knowledge of research, data and information gathering and analysis methods, techniques and tools
  • You are able to conduct in-depth research and gather statistics to support and participate in project teams
  • You demonstrate analytical and problem-solving skills to identify, coordinate and resolve issues
Administrative Skills

  • You demonstrate knowledge of administrative procedures, directives and processes to provide business support services for the branch (e.g. coordinate meetings, record minutes, file maintenance)
  • You are proficient with computer software programs such as word processing, database management, financial and administrative applications (e.g. MS Office)
Communication and Consultation Skills

  • You have consultation and interpersonal skills to build and maintain working relationships with internal and external stakeholders
  • You can provide information and explanation on programs and services both verbally and in writing
Planning and Organizational Skills

  • You have planning, organizational and coordinating skills to effectively prioritize work, develop work plans and keep branch management/staff informed on progress of tasks and projects