Claims Handler, Tax and Utility

1 month ago

Oakville, Ontario, Canada FCT Full time
Company Summary

Come work for a company that's committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other's talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

As a Tax and Utility Claims Handler you will be responsible for processing tax and utility claims with a high level of customer service whether a claim is approved or denied. Attention to detail is required when calculating amounts owing by a vendor. You will also be expected to engage with other departments within FCT to answer questions and share knowledge as the need arises. This role will also require you to engage with our internal and external recovery representatives where applicable. Customer Experience will be the first priority in this role, you will be the only individual in this role and will work independently for the most part, however, you will be part of a great team that can provide support when needed/required.

HERE'S HOW YOU'LL CONTRIBUTE:

  • Promptly review claims for coverage and preparation of correspondence with respect to coverage options
  • Correspond and communicate with customers with the highest level of customer service regarding decisions and requesting any additional information that may be required
  • Communicate denied claims with various product groups
  • Engage with municipalities and utility companies to confirm outstanding accounts, where required
  • Involvement in special projects as required

HERE'S WHAT YOU'LL BRING:

  • The ability to handle tax and utility arrears claim files and deliver a superior customer service experience even in circumstances that may be adverse.
  • Positive attitude and good team spirit evidenced through comfort in developing relationships with people throughout the company
  • Excellent ability to plan priorities and are highly organized
  • Ability to review documents and re-calculate adjustments made in a real estate transaction
  • Prior Customer Service experience with references is required
  • Legal Assistant diploma/experience would be an asset

HERE'S WHAT SETS US APART:

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

  • Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance Program
  • Group retirement savings plan with company match
  • Paid holidays and generous paid time off
  • Hybrid work arrangements
  • Paid volunteer opportunities and charitable donation matching
  • Employee recognition programs that include referral incentives
  • Potential for performance-based incentives
  • The opportunity to participate in our stock purchase plan
  • And more

*As per terms of the employment agreement

The Great Place to Work Institute has named FCT one of Canada's Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We're also one of Achievers 50 Most Engaged WorkplacesTM in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT's hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.

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