Customer Support Representative

4 weeks ago

Vancouver, British Columbia, Canada 7Shifts Full time

7shifts is an all-in-one team management software platform designed for the restaurant industry. We're used by 1 in 10 restaurant workers and over 50,000 restaurants across North America. Our mission is to simplify Team Management and improve performance for restaurants, with a long-term vision of elevating what restaurant teams can achieve together.

As the Customer Support Representative at 7shifts, you will play a key role in the satisfaction and retention of our customers by empowering them to use 7shifts to its full value, and growing their business by providing personalized and trusted support. As the first point of contact for customers via chat, email and phone call, you will serve as a key contributor to the success of 7shifts as we continue to foster our vision of being the leading team management platform for restaurants.

We're building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving and encourage candidates from all backgrounds to apply.

We are currently offering two different shifts during the week, Sunday to Thursday and Tuesday-Saturday. Please note that the working schedule is subject to change depending on business needs. If a change is needed, there will be adequate notice and communication.

What you'll do:

  • Act as the first point of contact with 7shifts customers via chat, email and phone channels to effectively troubleshoot and problem solve concerns
  • Educate customers on basic product training, including developing training materials and videos that help new customers use 7shifts to its fullest potential
  • Identify new ways customers can benefit from the product, understanding their business challenges and finding creative solutions to their problems
  • Proactively track requests and commonly occurring issues, identifying and reporting software bugs to the appropriate teams
  • Collaborate closely with the Support team by actively participating in team meetings and discussions

What you bring:

  • Previous experience in a technical customer support role (or similar) for at least 1-2 years
  • Strong written and verbal communication skills - you will be the first point of contact for customers and being able to communicate clearly and effectively address customer questions and concerns is key
  • Experience working or interacting with various web and mobile apps with the ability to effectively troubleshoot customer issues
  • Resilience and resourcefulness to use the tools at your disposal and find the best approach to solving problems, leveraging strong attention to detail
  • The ability to learn quickly in order to stay up to date on new features and product releases, adapting to current offerings to effectively assist customers
  • Curiosity to learn new things and take on new challenges, taking ownership of contact with customers and ensure all necessary steps, investigation, troubleshooting, education, and communication are completed with both the customers and the applicable internal teams
  • The ability to put yourself in the customers' shoes to fully understand their point of view and address their needs

It'd be even cooler if you had:

  • Experience working in the Support function of a SaaS company
  • Experience supporting a US Payroll software
  • Experience working in the restaurant industry
  • Fluency in Spanish or French
Our commitment to our team members:
  • Opportunity: It's an exciting time to work at 7shifts—our product is evolving and our team is scaling quickly. Scale like this offers many unique learning opportunities in a short period of time, accelerating the professional growth of our team members
  • Challenge: We're tackling real problems for restaurant owners and we're just getting started. Working at 7shifts means playing a key role in solving those problems and elevating an entire industry
  • Culture: There's a reason we're one of the best workplaces in North America We value integrity, adaptability and collaboration in an environment that moves quickly to drive incredible impact
  • Equity: Equity in a Series C, VC-backed SaaS company—enabling every team member to be an owner of their future success
  • Health and Wellness: Competitive health benefits right from the start, lifestyle spending accounts, access to corporate discounts, and a parental leave program that supports caregivers during an important time in their lives
  • Flexibility: Our team is intentional around how and where we work—whether that's remotely, in person at our Toronto and Saskatoon offices, or a mix of both. Plus, we offer a flexible vacation policy to encourage everyone to recharge when they need it. Oh, and a '90 Day Shift' program that supports our team members in exploring the world
  • Support: We set our team members up for success with the latest Apple technology, a home office set up, and some fun 7shifts swag to make it official Plus, we take professional growth seriously and support this through coaching, IDPs, peer and leader feedback, internal promotions, and more
We thank you for your interest in joining the 7shifts team Our privacy policy can be found here.

  • Customer Support Representative

    2 days ago

    Vancouver, British Columbia, Canada 7shifts Employee Scheduling Software Inc. Full time

    7shifts is an all-in-one team management software platform designed for the restaurant industry. We're used by 1 in 10 restaurant workers and over 50,000 restaurants across North America. Our mission is to simplify Team Management and improve performance for restaurants, with a long-term vision of elevating what restaurant teams can achieve together. As...

  • Customer Support Representative

    2 days ago

    Vancouver, British Columbia, Canada Foodee Full time

    CUSTOMER SUPPORT REPRESENTATIVE - L1Customer & Internal Support | Vancouver/British ColumbiaAre you passionate about food technology? We're Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform. We help corporations spread the power of good food by curating menus from top local restaurants...

  • Customer Support Representative

    1 day ago

    Vancouver, British Columbia, Canada Foodee Full time

    CUSTOMER SUPPORT REPRESENTATIVE - L1Customer & Internal Support | Vancouver/British ColumbiaAre you passionate about food technology? We're Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform. We help corporations spread the power of good food by curating menus from top local restaurants...

  • Customer Support Representative

    2 days ago

    Vancouver, British Columbia, Canada Foodee Full time

    CUSTOMER SUPPORT REPRESENTATIVE - L2Logistics & Internal Support | Vancouver/British ColumbiaAre you passionate about food technology? We're Foodee, a team of food experts on a mission to connect local restaurants to businesses through our meal planning platform. We help corporations spread the power of good food by curating menus from top local restaurants...

  • Customer Support Representative

    1 day ago

    Vancouver, British Columbia, Canada Solink Full time

    Customer Support Representative (Full-Time)A job at Solink means working with an amazing team and tackling one of the biggest data problems out there. We are venture backed and focus on continuous execution to delight our customers. We have a creative and collaborative work environment, and all of our employees have meaningful equity in the company.**_A bit...

  • Customer Service Representative

    2 days ago

    Vancouver, British Columbia, Canada Smart & Biggar Full time

    Customer Service RepresentativePosition: Customer Service RepresentativeLocation: Delta, British-Columbia (We work in a hybrid model requesting 2 days/week in the office)Status: Contractual – 18-months (Maternity leave replacement)Do you love helping customers and solving problems? At Quadra, we prioritize people and together we can think of new...

  • Customer Support Manager

    1 day ago

    Vancouver, British Columbia, Canada Computer Sciences Full time

    Job Description: Computer Sciences is seeking a passionate and adaptable Customer Support Manager to join our team in Vancouver, British Columbia. As a mid-to-senior level position with a requirement of 8 years of experience, the ideal candidate will be responsible for managing a team of customer support representatives and ensuring the highest level of...

  • Customer Support Representative

    2 days ago

    Vancouver, British Columbia, Canada Indigo Books & Music Inc. Full time

    Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres,...

  • Customer Support Representative-représentant(E) Du

    1 day ago

    Vancouver, British Columbia, Canada VanillaSoft Full time

    Customer Support Representative-RemoteVancouver, BC, CanadaAre you passionate about solving customer problems? We are looking for a customer support representative who enjoys helping people and solving problems. You will leverage your past support to improve and reimagine our customers' experience and processes in this role. The entire customer support...

  • Customer Success Representative

    1 day ago

    Vancouver, British Columbia, Canada Jobber Full time

    Does your definition of success mean empowering others?:Then you should consider joining Jobber We're looking for a Customer Success Representative to be part of our Customer Success department.Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to...

  • Customer Service Representative

    2 days ago

    Vancouver, British Columbia, Canada Basalite Building Products, LLC Full time

    Press Tab to Move to Skip to Content Link Basalite Concrete Products-Vancouver, ULC is one of the largest manufacturers of concrete products in Western Canada. Product lines include structural block, interlocking paving stones, retaining wall systems, garden line products, and a full range of bagged dry mix products. Basalite is a wholly owned subsidiary...

  • Customer Support Operations Manager

    1 day ago

    Vancouver, British Columbia, Canada Computer Sciences Full time

    Computer Sciences is seeking a passionate and adaptable Customer Support Manager to join our team in Vancouver, British Columbia. As a mid-to-senior level position with a requirement of 8 years of experience, the ideal candidate will be responsible for managing a team of customer support representatives and ensuring the highest level of customer...

  • Customer Experience Representative

    2 days ago

    Vancouver, British Columbia, Canada 100 ways Full time

    Job: Customer Experience Representative (Full-Time)Job Title: Customer Experience RepresentativeCompany:100 WaysCompensation: $21-$24/hourOur Company:100 Ways is a quickly growing E-commerce jewellery store based out of downtown Vancouver. We specialize in pre-owned fine jewellery, diamonds and custom items. We offer a wide selection of sustainable,...

  • Customer Service Representative

    2 days ago

    Vancouver, British Columbia, Canada Jukebox Full time

    Jukebox is a global online printing company serving customers who value the highest quality printing and customer services. Our team of print professionals is complimented by premium industrial machinery across our Vancouver and Toronto print facilities. From sales to customer support, our in-house expert team serves a global customer base with a can-do...

  • Customer Service Representative, Pls

    1 day ago

    Vancouver, British Columbia, Canada PHSA Full time

    Customer Service Representative, PLSPHSA CorporateBurnaby, BCReporting to the Manager, Interpreter Services, and under the work direction of the Lead, PLS Call Centre, the Customer Service Representative processes requests for interpreting services from customers of the Provincial Language Service (PLS), ensures the most appropriate contract service provider...

  • Customer Experience Representative

    1 day ago

    Vancouver, British Columbia, Canada Essilor Full time

    Powering VisionEssilor is an international company and the leading provider of eyeglass lenses in the world. Our mission is improving lives by improving sight, and we work every day to bring good vision to the 4.5 billion people around the globe in need of visual correction. Our products are worn by one billion people daily in 130 countries. Essilor Canada...

  • Technical Customer Support Representative

    2 days ago

    Vancouver, British Columbia, Canada Weir Group Full time

    Technical Customer Support SpecialistWeir Motion MetricsVancouver, CanadaHybrid(1-2 days onsite in a week)Purpose of Role: The Technical Customer Support Specialist will perform the systems' monitoring, review, customer case and other required duties to support Weir Motion Metrics systems and users in the different regions worldwide_._This role will report...

  • Customer Service Representative

    2 weeks ago

    Vancouver, British Columbia, Canada Million Air Full time

    Customer Service Representative Vancouver Vancouver, BC, CAN per hour Opportunities for Overtime, Sick pay, Vacation pay, Fuel Bonus Hourly Full Time Medical Coverage, Vision, Dental Email Me This Job Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the...

  • Customer Service Representative

    4 weeks ago

    Vancouver, British Columbia, Canada Million Air Full time

    Customer Service Representative Vancouver Vancouver, BC, CAN per hour Opportunities for Overtime, Sick pay, Vacation pay, Fuel Bonus Hourly Full Time Medical Coverage, Vision, Dental Email Me This Job Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the...

  • Quality Customer Service Representative

    2 days ago

    Vancouver, British Columbia, Canada Basalite Building Products, LLC Full time

    Press Tab to Move to Skip to Content Link Basalite Concrete Products-Vancouver, ULC is one of the largest manufacturers of concrete products in Western Canada. Product lines include structural block, interlocking paving stones, retaining wall systems, garden line products, and a full range of bagged dry mix products. Basalite is a wholly owned subsidiary of...