User Experience Designer

2 weeks ago

Montreal, Quebec, Canada Intact Full time
About the Role

We're seeking a talented UX/UI Designer to join our Enterprise UX team at Intact. As a UX Designer, you will play a key role in shaping the customer experience for millions of Canadians.

Key Responsibilities
  • Develop UX artifacts such as wireframes, sketches, components, service blueprints, and customer journeys to create a shared understanding of the experience across all lines of business.
  • Conduct client and stakeholder interviews, focus groups, usability tests, and diary studies to gather insights.
  • Collaborate with UX analysts to translate research insights into actionable design solutions.
  • Design and facilitate co-creation workshops to engage stakeholders and customers in designing customer-centric processes and systems.
  • Develop reports to communicate ideas to peers and executives.
  • Develop working prototypes in collaboration with UX analysts to test and validate solutions for refinement.
  • Collaborate with product owners and business analysts to support the roll-out of initiatives through experimentation, testing, and refinement based on learnings.
  • Advocate for customer-centricity throughout the organization.
Requirements
  • At least 4 years of working experience as a UX designer, UI designer, or system designer in a large organization or complex environment (SAAS, internal tools, etc.).
  • A team player who thrives in a collaborative environment and can provide and receive constructive feedback.
  • Experience working with a Design System & Figma.
  • Ability to handle multiple projects.
  • Proactive, curious, and comfortable working within a self-directed culture and navigating ambiguity.
  • A patient listener, effective communicator, engaging presenter, and compelling storyteller.
  • Portfolio that showcases your design process and how you communicate design solutions.
  • Work expertise in usability, user-centered design, and design thinking practices.
  • Bilingualism (French/English) – Need to interact on a regular basis with colleagues across the country.
  • No Canadian work experience required, but must be eligible to work in Canada.
  • Strong visualization skills to communicate design ideas.
  • Expertise in accessibility, user-centered design, and design thinking practices.
  • Experience with reporting tools (Analytics, Power BI, etc.).
What We Offer
  • A financial rewards program that recognizes your success.
  • An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased.
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer. At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

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