Property Manager, Waterworks

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

As the Property Manager (PM) you will provide leadership to your team and outstanding customer service to your clients, while managing a best-in-class food hall food hall property in Toronto, ON. You are responsible for all aspects of client and tenant satisfaction at this iconic culinary destination. Reporting to the Vice President, Retail Portfolio Management, asset management and owner, you will also be responsible for creating a hub for locals, visitors, and residents to dine & play, preparing budgets and financial reports, assist with managing tenant improvements and/or capital improvement projects, and developing your staff to create a bespoke culinary experience. You will be an excellent communicator (both written and verbal) to both building owners and tenants to ensure an ongoing, successful relationship.

Creating strategic and collaborative solutions

You are an individual who sees the big picture, acts decisively, and focuses on creating an energized and collaborative environment. As the PM, you will contribute to the establishment and refinement of work quality, cultural initiatives, and best practices to drive results as a team. You will also contribute to developing successful, diverse teams through inclusive and thoughtful means of communication.

Embracing the human side of business

You are people focused, seeking out and understanding the needs, perspectives and motivations of clients and team members alike. Your ability to communicate well and manage client, tenant and vendor relationships will allow for seamless conflict resolution and client retention.

WHAT YOU'LL BE DOING:

Be the spokesperson for the property, representing owner

Be the point of contact with owners for day-to-day food hall operations

Maintaining the highest standards of food and beverage quality and guest service

Strive for operational excellence and maintain aesthetics of Food Hall as well as ensuring highest level of customer satisfaction rating

Providing leadership and direction to a team comprised of management and operations staff

Being an active contributor of the food hall's marketing and community engagement / events team.

Creating and maintaining meaningful partnerships with groups around the city - such as, non-profits, culinary organizations, breweries, arts & music groups, etc. and integrating them into Food Hall programming

Providing up-to-date reports for ownership of the development regarding the leasing, marketing, and overall operations of the development

Maintaining compliance with municipal, provincial, and federal laws including ensured adherence to all applicable liquor license laws as per AGCO

Manage on-site security as well as on-site risk management by developing and maintaining site specific policies / procedures

Hosting daily pre-opening briefings

Capital Project Management – work with consultants and / or project management team to ensure on time and on budget completion of scheduled projects

Proactive management of client, tenant and service provider relationship and proactive contract management including organizing, hosting, and running periodic training sessions for tenants

Focusing on the client experience by providing innovative solutions to the client and tenants

Operations and capital budgeting, reporting, and ensuring leases are effectively managed to ensure maximum financial return and preservation of the assets

Proactively support culture of environmental responsibility and social responsibility, which includes active energy management

Maximize the profitability of Food Hall including financial assessment of tenants, and collection of rent.

Point of contact with owners for day-to-day food hall operations

Support leasing team as needed

Be present / available to be on site for off-hours events / activities

Perform other property management tasks that may be assigned from time to time

Recruiting/Growth:

Lead recruiting of targeted candidates into PM management / operation team

Partner with new operations professionals to adopt culture, strategy, methodologies, and best practices

Champion of diversity & inclusion

Mentor, train, and develop skills:

Lead, develop, coach/mentor career growth and mobility, culture building initiatives to drive growth of a high-performance culture and team

Develop, grow, and oversee team of leasing professionals - training, developing, and coaching immediate subordinates- as the business line expands across Canada

Lead and ensure compliance with JLL Canada's training protocols and take all reasonable steps to make sure your direct managers are doing the same

WHAT YOU BRING :

Bachelor's degree required and advanced degree

Minimum of five (5) years of commercial property management experience, with industry related certification

Must have strong financial acumen and experience preparing budgets, CAM reconciliations, and other types of related financial reports

Must have both Smart Serve and Health & Safety Certifications

Effective communication and presentation skills required, as well as a proven track record in business development

Must contribute to the visually appealing aesthetic of Food Hall

Familiarity with building systems, lease negotiation, documentation, and administration

Must have at least three (3) years of experience managing property management team and Clients

Experience using a property management accounting platform, such as Yardi, Kardin or MRI is required

Front facing relationship builder and customer experience focused

Both verbal and written communication skills are vital, and of course you'll be good at establishing relationships with all levels of the organization & external clients.

You are people focused, seeking out and understanding the needs, perspectives and motivations of clients and team members alike.

Your ability to manage client and vendor relationships will allow for seamless conflict resolution, account maintenance, and overall development of client relationships

WHAT'S IN IT FOR YOU

Join an industry leader and shape the future of commercial real estate

Deep investment in cutting-edge technology to power your work

Comprehensive and competitive benefits plan

A supportive, caring and diverse work environment designed for your growth and well-being

Location:

On-site –Toronto, ON

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table

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