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Product Manager
4 months ago
As a Senior Product Manager in Small & Medium-Sized Business Organization (SMB Payments), you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
- Champion customer onboarding experience across channels while ensuring customers can easily sign-up for our products and services with minimal friction
- Collaborate closely with cross-functional teams including product, marketing, risk & compliance, sales, and leadership on the continuous evolution of customer onboarding vision, strategy and roadmap
- Work with our platform partners and/or merchants to identify (through qualitative and quantitative methods) their unique needs and then translate those insights to improve customer boarding experiences.
- Define product requirements; create user stories; clearly articulate acceptance criteria for various use cases; and maintain and prioritize product backlog.
- Work alongside engineering, design and product delivery teams as a trusted partner through all phases of the product development lifecycle.
- Determine success metrics and measure, track, and report on the progress and effectiveness of onboarding product KPI's.
- Be the voice of customers and ship high quality and scalable products on time.
- Maintain an understanding of the financial services industry and trends in digital banking, digital identity and onboarding across web and mobile channels.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Meaningful end to end product management experience, with a dual focus on both product strategy and execution.
- Natural ability to empathize with the needs of the customers and focus on their problems.
- A creative innovator with the ability to define business tradeoffs and value; generate out-of-the-box solutions, and cut through ambiguity to drive results.
- Strong technical acumen and experience acting as a trusted partner to engineering driving complex product initiatives in an agile development environment.
- An effective collaborator and engaging communicator with the ability to inspire, influence and align various cross-functional stakeholders.
- Ability to effectively prioritize and execute on multiple concurrent initiatives.
- Data driven with the ability to derive meaning from various sources of data and leverage that information to solve hard problems and evolve the product roadmap.
- Experience with building customer facing digital product is required.
Preferred qualifications, capabilities, and skills
- Previous experience working on digital payments onboarding product is a bonus
- Understanding of Payments domain and understanding of Canadian code of conduct is desired.
- Previous experience and proven success with tech innovation and digital transformation initiatives
- Demonstrated prior experience working in a highly matrixed, complex organization
