Front Desk Supervisor

Found in: beBee jobs CA - 2 weeks ago

Toronto, Ontario, Canada W Toronto Full time
Additional Information Welcome Desk
Job Number
Job Category Rooms & Guest Services Operations
Location W Toronto, 90 Bloor Street East, Toronto, ONT, Canada VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Position Summary

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Notification to Applicants: W Toronto takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ Begin your purpose, Belong to an amazing global​ team, and Become the best version of you.

Source: Hospitality Online

  • Front Desk Agent

    Found in: beBee jobs CA - 2 weeks ago

    Toronto, Ontario, Canada W Toronto Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation W Toronto, 90 Bloor Street East, Toronto, ONT, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryProcess all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types...

  • Front Desk Agent

    Found in: beBee jobs CA - 2 weeks ago

    Toronto, Ontario, Canada The St. Regis Toronto Full time

    Additional Information Full TimeJob Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Toronto, 325 Bay Street, Toronto, ONT, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryProcess all guest check-ins by confirming reservations, assigning room, and issuing and...

  • Front Desk Agent

    Found in: beBee jobs CA - 2 weeks ago

    Toronto, Ontario, Canada The St. Regis Full time

    Additional Information Full TimeJob Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Toronto, 325 Bay Street, Toronto, ONT, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Process all guest check-ins by confirming reservations, assigning room, and issuing and...

  • Medical Receptionist

    Found in: beBee jobs CA - 2 weeks ago

    Toronto, Ontario, Canada TEEMA Full time

    Title: Medical ReceptionistJob Summary:Located in the heart of North York at Yonge/Sheppard, Motion Care Massage & Rehab is a health clinic looking for a Medical Receptionist who has interest to work within a multidisciplinary setting. At Motion Care Clinic we offer the following services: Chiropractic, Massage Therapy, Physiotherapy, Naturopathy,...

  • Beauty Advisor

    Found in: Adzuna CA C2 - 4 days ago

    Toronto, ON, C6A, Ontario, Canada Gee Beauty Full time

    Job Title: Front Desk and Client Experience ExpertSummaryAs a Front Desk and Client Experience Expert at Gee Beauty, your primary role is to ensure the efficient and customer-focused operation of the front desk. This position requires an understanding and embodiment of Gee Beauty's CORE principles, emphasizing human connection, communication, and trust....

  • Mine Production Supervisor

    Found in: beBee jobs CA - 2 weeks ago

    Toronto, Ontario, Canada Glencore Full time

    SUDBURY INTEGRATED NICKEL OPERATIONS (INO) Sudbury, Ontario. Canada 100% site-based The Opportunity We are currently seeking a Mine Production Supervisor to join our Glencore Sudbury Integrated Nickel Operations in Greater Sudbury, Ontario. The position will be based in Onaping, Ontario. Site is not accessible by public transportation. This is a...

  • Securities Lending Officer, Transaction Processing

    Found in: beBee jobs CA - 2 weeks ago

    Toronto, Ontario, Canada Procom Full time

    Securities Lending Officer - Transaction Processing (MS Excel) On behalf of our client in the Banking Sector, PROCOM is looking for a Securities Lending Officer - Transaction Processing (MS Excel). Securities Lending Officer - Transaction Processing (MS Excel) - Job DescriptionSecurities Lending, Market & Asset Servicing - Implementing a new security lending...

  • Residence Services Representative

    Found in: beBee jobs CA - 3 days ago

    Toronto, Ontario, Canada Campus Living Centres Full time

    1. Position Summary and Job MagnitudeThe Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service, striving for high customer service...

  • Housekeeping Coordinator

    Found in: beBee jobs CA - 2 weeks ago

    Toronto, Ontario, Canada The St. Regis Full time

    Additional Information Part-TimeJob Number Job Category Housekeeping & LaundryLocation The St. Regis Toronto, 325 Bay Street, Toronto, ONT, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and...

  • Spa Desk Agent

    Found in: beBee jobs CA - 2 weeks ago

    Toronto, Ontario, Canada The St. Regis Full time

    Additional Information Part-TimeJob Number Job Category SpaLocation The St. Regis Toronto, 325 Bay Street, Toronto, ONT, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm...

  • Showroom Host/ Client Care Advisor

    Found in: Adzuna CA C2 - 4 days ago

    Toronto, ON, C6A, Ontario, Canada Raffi Jewellers | Official Rolex & Tudor Retailer | Mississauga & Toronto, Ontario Full time

    Raffi Jewellers is currently seeking enthusiastic Client Care Advisors for their luxury retail location. Proud to be an Authorized Retailer and Jeweller in the GTA, Mississauga and surrounding regions of Rolex, Tudor, Raffi Fine Diamond Jewellery and Fine Accessories.As a Raffi Showroom Host / Client Care Advisor, you will engage with clients and deliver an...

  • Marriott Hotel Careers – Sales Manager

    Found in: beBee jobs CA - 2 weeks ago

    Toronto, Ontario, Canada Marriott Full time

    Job Description:Handles incoming leads for large groups (e.g.,0-50 room nights) and catering leads for hotels supported by the Canada Sales Office, in an assigned geographic area. Works with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Verifies that...

  • Butler Service Desk Agent

    Found in: beBee jobs CA - 2 weeks ago

    Toronto, Ontario, Canada The St. Regis Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The St. Regis Toronto, 325 Bay Street, Toronto, ONT, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication...

  • Full Time

    Found in: beBee jobs CA - 1 week ago

    Toronto, Ontario, Canada Paladin Security Full time

    Position: Security CoordinatorSite: Bridgepoint HospitalCity: 1 Bridgepoint Dr, TorontoStatus: Full-TimeHours: Monday to Friday Pay Rate: $28Are you interested in starting a career in a fast paced and growing industry? As a provider of security services to clients with complex security needs, Paladin Security Group is offering an exciting career opportunity...

  • Workplace Experience Coordinator, Sbn

    Found in: beBee jobs CA - 1 week ago

    Toronto, Ontario, Canada Scotiabank Full time

    As a Workplace Experience Coordinator, you will support the key enablement functions that keep our Business Lines running optimally. As a motivated administrative professional, you will be the front-line support to multiple teams by delivering an exceptional quality of service to clients and employees. The Scotiabank Bay Adelaide Centre is a modern workspace...

  • Client Support Agent

    Found in: beBee jobs CA - 2 weeks ago

    Toronto, Ontario, Canada Independent Electricity System Operator Full time

    The opportunity Reporting to the Supervisor, Client Support this position is primarily responsible for providing front line support to IESO users for IT standard services. Handles triage of service requests and incidents, attempting to resolve them or escalate as necessary. Provides 1st level support and 2nd level support for some business applications.What...

  • Client Care Specialist

    Found in: beBee jobs CA - 2 weeks ago

    Toronto, Ontario, Canada Padra Medical Clinic Full time

    Salary: About Padra: Padra is the international leader in Hair Transplants and Medical Aesthetics and is making waves with its unparalleled commitment to customer success and satisfaction. As we embark on our journey to establish our first North American flagship location in Toronto, we're seeking a Lead Client Care Concierge to join our team and lead the...

  • Room Attendant

    Found in: beBee jobs CA - 2 weeks ago

    Toronto, Ontario, Canada The St. Regis Toronto Full time

    Additional Information Housekeeping DepartmentJob Number Job Category Housekeeping & LaundryLocation The St. Regis Toronto, 325 Bay Street, Toronto, ONT, Canada VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryRespond promptly to requests from guests and other departments. Fill cart with supplies and...

  • Housekeeper

    Found in: beBee jobs CA - 2 weeks ago

    Toronto, Ontario, Canada W Toronto Full time

    Additional Information Full TimeJob Number Job Category Housekeeping & LaundryLocation W Toronto, 90 Bloor Street East, Toronto, ONT, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryRespond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to...

  • Housekeeper

    Found in: beBee jobs CA - 2 weeks ago

    Toronto, Ontario, Canada Courtyard Toronto Downtown Full time

    Additional Information Room AttendantJob Number Job Category Housekeeping & LaundryLocation Courtyard Toronto Downtown, 475 Yonge Street, Toronto, ONT, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryRespond promptly to requests from guests and other departments. Fill cart with supplies and...