Customer Experience Representative

4 weeks ago

Halifax, Nova Scotia, Canada Indigo Full time
Company Description

Chapters Halifax is looking for a professional, dynamic customer experience representative with flexible availability to join our team.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

  • We love books and all things beautiful
  • We are Canada's Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning...

We play by the following rules:

  • We exist to add joy to our customers' lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we'd treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate
Job Description

You'll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.

WHAT YOU'LL DO

  • Create a warm and welcoming environment in our stores
  • Add joy to our customers' lives
  • Leverage our product to tell stories
  • Engage and connect with our customers on the floor
  • Curate specific product collections for each customer you meet
  • Ensure Visual Standards are followed and maintained
  • Role model Indigo's High Performance Characteristics
  • Seek information regarding new products, promotions and programs
  • Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
  • Take accountability to respond to customer feedback in a timely manner
  • Hold self and others accountable
  • Own self-development and provide continuous feedback to colleagues and Leadership Team
  • Share ideas with Leadership Team on how to improve the employee and customer experience
Qualifications
  • Experience in specialty retail or a retail environment preferred but not required
  • Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
  • Bilingualism (French/English) is required for all positions in Québec; other languages an asset
Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support- if you require an accommodation at any time during the recruitment process.

WELCOME HOME

  • Customer Experience Representative

    2 weeks ago

    Halifax, Nova Scotia, Canada Enterprise Holdings Full time

    Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working towards our shared...

  • Customer Service Representative

    2 weeks ago

    Halifax, Nova Scotia, Canada Dialospact Inc Full time

    Job Summary: As a Customer Service Representative, you will be the frontline of our company, responsible for providing exceptional customer support and ensuring customer satisfaction. Your primary duties will include responding to customer inquiries, resolving issues, and maintaining positive relationships with our clients. You will serve as the liaison...

  • Customer Service Representative

    1 month ago

    Halifax, Nova Scotia, Canada Hertz Canada Full time

    We are looking for Customer Service Representative with a passion to drive customer satisfaction through providing outstanding service. If this is you and you're ready for your next destination then you have cruised to the right spot Wage: $16.50 per hour Hertz offers a Competitive Compensation package You have the potential to earn a bonus incentive which...

  • Customer Service Representative

    4 weeks ago

    Halifax, Nova Scotia, Canada Hertz Canada Full time

    We are looking for Customer Service Representative with a passion to drive customer satisfaction through providing outstanding service. If this is you and you're ready for your next destination then you have cruised to the right spot Wage: $16.50 per hour Hertz offers a Competitive Compensation package You have the potential to earn a bonus incentive which...

  • Customer Service Representative

    2 weeks ago

    Halifax, Nova Scotia, Canada Province of Nova Scotia Full time

    **Customer Service Representative (Clerk 3) Bilingual, Contact Centre, Permanent, HALIFAX****Service Nova Scotia and Internal Services**- Notre objectif est d'avoir une main-d'œuvre diversifiée représentative de la population que nous servons, et ce, à tous les niveaux d'emploi. Le gouvernement de la Nouvelle-Écosse a adopté une politique d'équité en...

  • Customer Service Representative

    2 weeks ago

    Halifax, Nova Scotia, Canada The Travel Corporation Full time

    Growth opportunities come in many different forms, and we encourage our employees to explore new roles, meet new teams and expand their skills within the business. The Travel Corporation is committed to hiring from within and fostering the career development of all employees who are inspired to grow with us.ABOUT USWe are driven by service through PASSION,...

  • Customer Service Representative

    1 month ago

    Halifax, Nova Scotia, Canada GoodLife Fitness Full time

    CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)Who is a Customer Service Representative (Motivator)?The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival to the Club. The Motivator is responsible for creating a welcoming, clean and safe...

  • Customer Service Representative

    4 weeks ago

    Halifax, Nova Scotia, Canada IFS Financial Services Inc. Full time

    IFS Financial Services Inc. is one of the leading premium financing companies in Canada. Delivering exceptional growth, IFS offers some of the most flexible financing arrangements and repayment plans available in the industry today. IFS's value proposition is its exceptional service model that provides quick turnaround on financing quotes, personalized and...

  • Customer Service Representative

    1 month ago

    Halifax, Nova Scotia, Canada IFS Financial Services Inc. Full time

    IFS Financial Services Inc. is one of the leading premium financing companies in Canada. Delivering exceptional growth, IFS offers some of the most flexible financing arrangements and repayment plans available in the industry today. IFS's value proposition is its exceptional service model that provides quick turnaround on financing quotes, personalized and...

  • CSR - Customer Service Representative

    2 weeks ago

    Halifax, Nova Scotia, Canada Heritage Plus Full time

    MHM Direct is hiring for outside sales and customer service in Halifax, NS. Bonus compensation is completely based on performance.The average wage of our representatives in this role is $38,400+ and top performers earn $57,600+ per year in this entry level position.OTHER BENEFITS:Paid 1 week of in house training on our sales process, and ride-along with...

  • Collision Customer Service Representative

    2 weeks ago

    Halifax, Nova Scotia, Canada Fixed Auto Halifax Full time

    Steele Auto Group is seeking Customer Service Representative to join our team at Fixed Auto HalifaxAs a Customer Service Representative Steele Collision, you'll be the face of our dealership. Strong interpersonal and communication skills are a must. You'll assist customers with inquiries, appointments, and ensure their overall satisfaction. Your friendly and...

  • Customer Service Representative

    2 weeks ago

    Halifax, Nova Scotia, Canada Fix Auto Halifax Full time

    Fix Auto Halifax is seeking a Collision Customer Service Representative to support our collision centreAs an employee of Steele Auto Group, we always put you first. You can expect competitive compensation packages with flexible health and dental plans to match your needs. Our Employee and Family Assistance program offers a portfolio of healthcare services to...

  • Customer Service Representative

    2 weeks ago

    Halifax, Nova Scotia, Canada Province of Nova Scotia Full time

    Department:Service Nova Scotia and Internal ServicesLocation:Multiple LocationsType of Employment:PermanentUnion Status:NSGEU - NSPGClosing Date:25-Aug-23 (Applications are accepted until 11:59 PM Atlantic Time)Hiring Pool Information:Please note: This a Regional Hiring Pool which will be used to fill multiple Full Time and Part Time Permanent, Term,...

  • Customer Service Representative

    2 weeks ago

    Halifax, Nova Scotia, Canada David's Bridal Full time

    Great Pay, Hours, & DiscountDid you know January through April is OUR busiest time of the year? Enjoy celebrating your November and December holidays - then join our team in January Let the bridal holiday magic begin, with competitive pay and a great discount We have Seasonal and Permanent opportunities for you to consider. What could be better than...

  • Tire Wholesale Customer Service Representative

    2 weeks ago

    Halifax, Nova Scotia, Canada Andy's Tire | Scotia Tire Full time

    ENJOY A PERMANENT, FULL TIME POSITION WITH ALL BENEFITS IN ATLANTIC CANADA'S FASTEST GROWING TIRE WHOLESALE BUSINESSAPPLICANTS MUST CURRENTLY RESIDE IN THE HRM AREA OF NOVA SCOTIAThe Wholesale Customer Service Representative is responsible for managing 3 tire distribution centers, customer complaint resolutions, processing orders to the distribution...

  • Customer Experience Lead

    2 weeks ago

    Halifax, Nova Scotia, Canada Scotiabank Full time

    Requisition ID: 200965Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.What you'll be doingOur Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Customer Experience Associate

    2 weeks ago

    Halifax, Nova Scotia, Canada Scotiabank Full time

    Requisition ID: 198685Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.About the role:As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.Our...

  • Customer Experience Associate

    2 weeks ago

    Halifax, Nova Scotia, Canada TD Bank Full time

    TD DescriptionStay current and competitive. Carve out a career for yourself. Grow with us.Department OverviewAt TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Bilingual Customer Care Representative

    2 weeks ago

    Halifax, Nova Scotia, Canada EQ Bank | Equitable Bank Full time

    **Join a Challenger**Being a traditional bank just isn't our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what's possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing...

  • Bilingual Customer Service Representative

    2 weeks ago

    Halifax, Nova Scotia, Canada LifeWorks Full time

    TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is...