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Customer Service Representative
2 months ago
About the Role:
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing top-notch service to our clients.
Key Responsibilities:
- Customer Service:
- Provide exceptional customer service to clients, responding to their inquiries and resolving their issues in a timely and professional manner.
- Assist clients with a range of financial transactions, including deposits, withdrawals, and bill payments.
- Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers.
- Product Knowledge:
- Develop and maintain a broad knowledge of our products and services, including our banking capabilities and financial solutions.
- Assist clients with product inquiries and provide recommendations on suitable products and services.
- Team Collaboration:
- Work collaboratively with colleagues to achieve business objectives and support the achievement of business goals.
- Participate in process improvement opportunities and contribute to the ongoing improvement of our customer experience.
Requirements:
- Education:
- High School diploma and/or equivalent.
- Post-Secondary or Undergraduate degree (in a related field) preferred.
- Experience:
- 1+ years of relevant experience in a customer-facing role.
About TD Bank:
TD Bank is one of the world's leading global financial institutions, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.
