Director, Clinical Operations

Director, Clinical Operations - MHSU

Fraser Health (FH) is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka'pamux Nations. The Fraser region is home to 32 First Nations communities and 6 Métis Chartered communities. Our team of nearly 48,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: better health, best in health care.

The Executive Director of Mental Health and Substance Use (MHSU) is seeking an action-oriented professional with healthcare leadership experience for the Director, Clinical Operations (Community & Hospital), Mental Health and Substance Use role. The Director will be a clear, caring and courageous leader who brings a strategic approach to the planning, design, implementation, delivery and assessment of the MHSU Program in Abbotsford, Mission, Chilliwack, Agassiz, Hope, and Maple Ridge/Pitt Meadows. With a focus on cultivating strong partnerships in a multi-faceted and complex environment, the Director will advance community and acute clinical initiatives that improve the healthcare continuum.

The Director will have the proven ability to navigate different care delivery models across multiple sites in urban, rural and remote communities. Stakeholder engagement will be key to the Director's success, including relationship building with internal partners, municipalities, provincial partners, and community organizations. The Director will bring an understanding of patient populations within the mental health and substance use context and will have expertise with approaching and resolving complex clinical scenarios. On top of strong operational experience, the Director will have the ability to exercise business skills, analysis and reporting, and will be comfortable with financial planning and reviewing/drafting proposals. The ideal candidate will be passionate about people-centered care and will be an advocate for continuous improvement, with a resilient and motivated approach to this vital and impactful area of care.

The Director will lead a dynamic and accomplished team and will find opportunity for continual skillset growth and development within a supportive environment. The Director will be an impactful leader in systems change in the largest mental health and substance use portfolio in the province.

The Director is accountable for:

• Complete oversight of MHSU acute care development, adult mental health community services and adult inpatient acute care services for the Fraser East region and, sub-acute bed-based services and developmental disabilities services for the Fraser region;
• Leading strategic and operational initiatives impacting MHSU while collaborating with various departments, entities and communities within Fraser Health to meet program priorities;
• Spearheading the integration and standardization of health programs to optimize capacity, quality, safety and client-centered care;
• Ensuring performance management is conducted on the basis of metrics for both program and people performance plans; and
• Establishing leadership that encourages engagement, safe practices, effective communication, and retention as well as personal and professional development.

The successful candidate will have:

• A Master's level of education in a field related to health care management;
• Progressively senior leadership experience with demonstrated ability to lead within a matrix reporting structure service delivery, budgetary, staffing, quality and strategic initiatives; or
• An equivalent combination of education, training and experience.

If you have any questions, or are interested in learning more about this rewarding opportunity with Fraser Health, please email the Executive and Senior Leadership Acquisition team at

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring & Trust. Fraser Health's hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Director, Clinical Operations provides leadership and direction on strategies, planning, design, implementation, delivery and assessment of assigned clinical department/service within or across a hospital or health services area, or, for a Regional Program across Fraser Health.

Oversees programs/departments/services to support operational leaders, remove barriers to patient transition and foster a culture of patient-centred care across the health care continuum. Partners with physician, clinical and support leaders in the system design, implementation and sustainability of an integrated clinical program to achieve Fraser Health's priority actions supporting the Fraser Health Strategic Operating Priorities.

Works within a network of Regional Programs, centralized services, hospital sites and community health service areas.

1. Leads strategic/operational planning, integration, implementation and delivery of a program/department/service.
2. Collaborates to communicate program/department/service needs and outcomes.
3. Ensures program/department/ service operate within approved financial mandate. Reviews and endorses budgets and financial plans developed by Managers.
4. Oversees development of policies supports for integration and standardization of health programs/services, capacity and ensuring a systems perspective.
5. Ensures standardization of practice, quality, safety and cost effectiveness support creating integrated patient/client/resident-centered care.
6. Represents the program/department/service in the health service community, civic/provincial governments or others.
7. Ensures performance management criteria form the basis of metrics for program and individual performance plans.
8. Provides leadership to support engagement and respect through support of the well-being and safety of our people through effective feedback, retention strategies, work practices that support work/life balance and the encouragement of personal and professional development.
9. Liaises with Foundation Heads enhancing synergy with Foundation and Fraser Health strategic and operational priorities.

A Master's level of education in a field related to healthcare management, supplemented with seven (7) to ten (10) years' recent related, progressively responsible leadership experience; or an equivalent combination of education, training, and experience.

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities:

• Demonstrated leadership in roles to lead and move forward complex organizational change issues across health service needs which support broad transformational objectives
• Demonstrated leadership abilities to incorporate department/site needs within the broader context of the health delivery system and multiple site/service requirements
• Demonstrated ability to work and lead within a matrix reporting structure
• Sound working knowledge of planning concepts related to service delivery, budgetary, staffing, quality and strategic initiatives
• Proven presentation skills within a senior leadership capacity.
• Proven proficiency of leading practice in the field of healthcare leadership