Dispatcher (Communications Officer)

3 weeks ago

Edmonton, Alberta, Canada NAIT (Northern Alberta Institute of Technology) Full time

In order to ensure your application is received by NAIT for thorough review and consideration, please apply directly through our Careers site at

NAIT is currently recruiting qualified individuals for the position of fulltime Communications Officer (Dispatcher) that would be working as a member of the NAIT Protective Services (NPS) unit. NPS is a high-paced environment, and our Communications Officers are primarily responsible for receiving, evaluating, and dispatching calls for service to the appropriate resources. The Communications Officer provides primary support to the Protective Services Peace Officers, Security Agents, and NAIT's Parking Enforcement Officers, and liaises with Edmonton's emergency response agencies. This position works within a team structure and plays a key role to ensuring that both officer and public safety are maintained and is often the first point of contact for non-emergency calls for assistance.

The Communications Officer provides callers with appropriate pre-arrival and post-dispatch instructions and is responsible for managing fast flowing information and is required to have excellent oral and written communication skills. The successful candidate must possess excellent time management skills and be able to multi-task effectively within an ever-changing environment and must have above average computer-based knowledge and skills using Windows and various other software suites specific to this role as well as to NAIT's systems including security systems, CCTV systems, life safety systems, and others. Working within the NAIT Community, the Communications Officer, who reports to a Peace Officer Sergeant, is stationed in the NAIT Protective Services main office and often interacts with the public; therefore, the successful candidate must possess excellent customer service skills for in person interactions as well as remote interactions which are based on respect and professionalism.

This position is required to wear a uniform, which is provided by the employer.

Key Responsibilities:

  • Evaluating and managing incoming information/calls for service on a priority basis.
  • Dispatching Community Peace Officer resources and liaising with partner law enforcement and emergency service agencies.
  • Monitor Closed Circuit Television System (CCTV), alarms, and operational screens identifying situations where there is a potential risk to the NAIT Community, and initiate responses to the appropriate NAIT resources or other emergency response agencies
  • Respond to requests for assistance via emergency phones, alarms, panic buttons, etc.
  • Follow departmental procedural reporting methods to accurately record and log all identified events and incidents
  • Provide exceptional customer service to walk-in clients at a busy front reception counter.
  • Perform a variety of general support duties related to the operation of a communications and dispatch center.

Skills & Abilities:

  • Time Management, adaptability, and professionalism
  • Above average Interpersonal Skills
  • Above average Computer Skills
  • Excellent customer service skills and the ability to deescalate tense situations

Qualifications:

  • Completion of Grade 12 Education
  • Completion of a Certificate or Diploma related to Emergency Communications and Response through a recognized post-secondary institution OR equivalent related experience
  • 3 years strong customer service experience
  • Computer experience with Microsoft Windows based systems and Microsoft Office Applications is required
  • Experience working within a post-secondary environment is not required, but is preferred
  • Police Security Clearance Letter (must be obtained upon offer of employment or no more than 90 days prior) and be satisfactory to NAIT Protective Services

NOTE: Anyone with inquiries about this opportunity, the work environment, at NAIT Protective Services or the benefits package can contact Acting Inspector Jim WHEELER by email at:

Remuneration: $ $59,096.70 annually, plus a comprehensive benefits package. (Classification - Security Communication Officer).

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.

Please submit a resume and cover letter to be considered for this opportunity.

About NAIT

At NAIT, people matter.

We're proud to have been named one of Alberta's Top Employers for 13 consecutive years. Developing an engaging, supportive, and rewarding work culture is something we take seriously. We know that people are our biggest asset - they are what makes NAIT a great place to work.

At NAIT, you are part of a community that makes a difference in the lives of students, staff and industry clients and partners. The NAIT culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability. We are committed to equity, diversity and inclusion and are a proud partner of the Canadian Centre for Diversity and Inclusion and Pride at Work Canada. NAIT is committed to advancing equity and cultivating inclusion throughout the hiring process. We especially encourage applications from Aboriginal and Indigenous people, Black and racialized people, gender and sexually diverse (2SLGBTQIA+ and women) people, immigrants, and people with disabilities.

What we offer

We've created a benefits package that focuses on health and wellness, professional and personal growth, recognition, and work-life balance.

NAIT is a flexible workplace and depending on the nature of your role, you may request flexible work arrangements with respect to where and when you work, including being on-campus full-time, working off-site, or a combination of the two.

Employees also have access to excellent vacation time, paid time off between Christmas and New Year's, a strong recognition program, learning opportunities, 2 annual all-staff professional development days and so much more.

Additional requirements

Applicants with education credentials earned outside of Canada who have not had them previously assessed should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS)

Accommodations

NAIT is an inclusive employer and strives to hire a diverse workforce. If you are contacted by us regarding a job opportunity, please don't hesitate to contact us if you require any accommodation during the selection process. Please contact us via email at

We thank you for your application, however, only those selected for an interview will be contacted.

#LI-JN1 #LI-Onsite

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