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Security Supervisor

3 months ago

Toronto, Ontario, Canada Paladin Security Full time
Position: Site Supervisor
Site: CF - Shops at Don Mills
City: North York
Status: Full-Time
Hours: Tuesday - Saturday
Pay Rate: $25.75
Site Description: Shops at Don Mills is located at Don Mills and Lawrence Avenue East in Toronto, Ontario. With 72 stores, this is a lifestyle Shopping Centre. Anchored around fashion, dining and entertainment, Shops at Don Mills makes shopping a delight.
Job Description:
The on-site Security Supervisor will provide a variety of services, implementing and upholding CF Shops security objectives according to policies and procedures which may include but are not limited to the following general tasks:
Security Supervisor Duties & Responsibilities:
  • The Security Supervisor shall be responsible for the supervision/administration of the on-site guards and shall perform these duties in conjunction with other duties as assigned.
  • Provide ongoing support to all staff on security-related issues
  • Respond to calls for service and security-related incidents as required, and conduct other operational duties as assigned or directed.
  • Set individual and team objectives within the Security Department and ensure these are achieved to a high and consistent standard
  • Monitors day-to-day staff performance
  • Attends all staff meetings as required
  • Test guard staff on a quarterly basis with the information contained in the Post Orders, or using any other relevant information provided by the Security Managers
  • Training security staff as required, and ensuring training checklists are completed and submitted to the Security Managers
  • Maintain, organize, and file all staff training records, application records, disciplinary records, and security license records, and provide all records to the Security Manager upon request.
  • Inform the Site Supervisor of all issues that may have an impact on the security services or staff performance.
  • Review all logs and the guard tour patrol reports on a daily and provide a summary of patrol proficiency to the CSM / Management as required.
  • Conduct and/or prepare frequent audits of equipment such as radios (and accessories), keys, Guard Tour devices, CCTV, storage, and computer system.
  • Ensure all staff complete detailed and accurate incident reports before the end of their shift and within a reasonable time frame
  • Supervise security incident response and respond to all major incidents. If required, debrief after the incident to discuss and recommend improvements
  • Ensure the daily patrol schedules are followed and posts do not get abandoned. Conduct spot checks in person or via CCTV
  • Prevent and minimize fire, theft, vandalism, criminal damage, and trespass on CF property as directed or outlined in the SOP's
  • Parking enforcement: including but not limited to the tagging/towing of unauthorized vehicles, and calling out contractors for snow removal.
  • Minor parking gate access repairs and/or unjamming of mechanisms
  • Prohibit entry into secure areas of the Mall by anyone other than authorized persons determined by an authorized CF Staff or manager.
  • Monitor security consoles (access control, secure elevator, and CCTV video monitors)
  • Visitor and employee identification verifications
  • Respond to alarms
  • Complete incident reports, logs, and daily operating reports
  • Issue and control access cards and keys to personnel, contractors, and visitors when required
  • Lock and unlock doors as scheduled or required
  • Report any unusual incidents or hazardous conditions
  • Maintain a log of security incidents and report occurrences
  • Document, secure, and manage lost and found property and property safekeeping
  • Attend every event or incident, which they reasonably consider may jeopardize the security of the Facility and provide a high level of customer service.
  • Document all events in a notebook or electronic incident report
  • Must be able to sit, stand, walk, and patrol for extended periods of time between 3-4 hours at a time.
  • De-Escalate emergency/crisis situations as outlined in the SOPs
  • Access control. Line management, crowd control.
  • Vehicle and foot patrols of the CF property
  • Scheduling
  • Other duties as required/requested by the company and management
Highlights:
  • Extensive Paid Industry Training
  • Employer Paid Benefits
  • Opportunities for Growth & Advancement
At the time of the interview applicant must be able to produce proof of completion of the following prerequisites:
  1. Immunization Record
  2. A Valid Ontario Security Guard License
  3. Proficient in English (both oral and written)
  4. Must possess a valid G Class driver's license
  5. Minimum driving experience of 3 to 5 years
  6. Must provide driver's abstract
  7. No more than 2 minor convictions, no major convictions, and no more than 6 demerits in the last three years.
  8. 2 COVID-19 Vaccinations
Successful completion of the following requirements provided by Paladin are mandatory prior to placement:
  1. First Aid & CPR – Level C
  2. Management of Aggressive Behavior
  3. Use of Force
  4. Report Writing
  5. Additional courses as assigned
Upon hire successful applicants will be required to complete the following Paladin online courses:
  1. Customer Service
  2. Patrol Procedures
  3. Diversity Awareness
  4. Finding the OHS Manual
  5. Paladin OHS Orientation
  6. Dealing with People with Mental Illness
  7. Workplace Respect
  8. Slips, Trips and Falls
  9. Introduction to Bike Patrol
  10. Customer Service
  11. Additional courses as assigned
#IND2

Paladin Security: Making the World a Safer and Friendlier Place Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team, we want to meet you

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.