Guest Services Representative

1 month ago


TroisRivières, Quebec, Canada Delta Hotels Full time
Job Summary

We are seeking a highly skilled Guest Services Agent to join our team at Delta Hotels. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Process guest check-ins, check-outs, room assignments, and room change/late check-out requests
  • Secure payment and activate/reissue room keys
  • Verify and adjust billing for guests
  • Communicate with staff when guests are waiting for an available room
  • Advise guests of messages and clear departures in the computer system
  • Coordinate with Housekeeping to track room status and guest concerns
  • File guest paperwork or documentation
  • Operate the telephone switchboard station
  • Run and check daily reports, contingency lists, and credit card authorization reports
  • Supply guests with directions and information
  • Answer, record, and process all guest calls, requests, questions, or concerns
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience required
  • No supervisory experience required
  • License or certification not required
About Delta Hotels

Delta Hotels is a leading hospitality brand that provides a seamless travel experience for our guests. We are committed to delivering exceptional service and exceeding our guests' expectations. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.


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