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Senior Rooms Operations Manager

2 months ago

Burnaby, British Columbia, Canada Marriott International Full time
Job Summary

We are seeking a highly skilled and experienced Rooms Operations Manager to join our team at Marriott International. As a key member of our hotel operations team, you will be responsible for managing the execution of all operations in the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping.

Key Responsibilities
  • Lead and manage a team of staff to ensure seamless delivery of guest services and maximize financial performance.
  • Develop and implement strategies to improve guest and employee satisfaction, and monitor compliance with standards and procedures.
  • Conduct regular audits and reviews to ensure high levels of quality and productivity.
  • Collaborate with other departments to ensure effective communication and coordination.
  • Provide exceptional customer service and respond to guest concerns in a timely and professional manner.
Requirements
  • High school diploma or equivalent, with a minimum of 4 years of experience in a related field.
  • 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field, with a minimum of 2 years of experience.
  • Proven track record of success in a leadership role, with experience in managing teams and driving business results.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
What We Offer

As a Rooms Operations Manager at Marriott International, you will have the opportunity to work with a global brand that is committed to excellence and innovation. You will be part of a dynamic team that is passionate about delivering exceptional guest experiences and driving business results. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.