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Site Reliability Engineer

2 months ago

Calgary, Alberta, Canada Bold Commerce Full time
About the Role

Bold Commerce is seeking a skilled Site Reliability Engineer to enhance the reliability, scalability, and performance of our software systems and infrastructure. As a key member of our Engineering team, you will work closely with IT Operations to design and maintain robust systems that meet our service-level objectives (SLOs) and drive value for our merchants.

Key Responsibilities
  • Design and manage scalable, fault-tolerant infrastructure for SaaS services.
  • Develop and implement proactive monitoring, alerting, and incident response processes to address system issues.
  • Optimize system performance through capacity planning, load testing, and performance tuning.
  • Automate tasks and streamline deployments using configuration management and infrastructure-as-code practices.
  • Collaborate with development teams to ensure efficient software deployment and release management.
  • Conduct root cause analysis and post-incident reviews to drive continuous improvements.
  • Stay updated on best practices and emerging technologies in site reliability engineering.
  • Contribute to the architecture of monitoring and performance systems.
  • Train team members on tools and processes.
  • Balance feature development speed with adherence to SLOs.
  • Effectively manage project execution.
Requirements
  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • 5+ years of experience as an SRE or in a similar SaaS/cloud-based role.
  • Expertise in Linux/Unix systems administration, shell scripting, and proficiency in at least one programming language (e.g., Python, Go, Ruby).
  • Experience with automation and configuration management tools (e.g., Ansible, Chef, Puppet, Terraform) and cloud platforms (AWS, Azure, GCP).
  • Proficient in containerization technologies like Docker and Kubernetes, along with a solid understanding of networking concepts.
  • Skilled in using monitoring and logging tools (e.g., Prometheus, Grafana, ELK Stack) and incident management systems.
  • Strong problem-solving abilities, with excellent prioritization and communication skills.
  • Proven ability to build trust and maintain strong relationships both internally and externally.
  • Flexible work hours, including occasional overnight maintenance and participation in an on-call rotation once a month.