GameSense Advisor
2 months ago
BCLC is a social purpose company that exists to generate win-wins for the greater good. We are committed to creating a better world by ensuring all our actions, behaviours, and decisions create benefits for communities and the planet.
The RoleWe are seeking a GameSense Advisor to join our Player Health team. As a GameSense Advisor, you will be part of a group of specialists supporting one of BCLC's core ambitions: our players will demonstrate safer gambling behaviours. You will engage, educate, and support players in our casinos on various shifts aligned with casino traffic.
Key Responsibilities- Deliver educational programming to engage and entertain players, allowing them to connect with and retain new concepts while having fun
- Respond to inquiries from players seeking information about GameSense and Game Break programs and tools, problem gambling, and related help resources
- Provide tailored, empathetic, non-judgmental support to individuals affected by problem gambling and provide resources, up to and including confidential referrals to problem gambling services
- Build effective working relationships with gaming service providers, security personnel, internal BCLC staff, and the province's problem gambling prevention and counselling service providers
- Deliver training to casino staff on GameSense, Game Break, and Appropriate Response Training programs
- Input data accurately regarding interactions with players
- Maintain a visually appealing information center with appropriate supplies
- A defined benefit pension plan that provides a recurring income you can depend on for life throughout retirement
- A flexible working model that supports work-life integration and a 37.5 hour work week
- Professional development, including education/certification sponsorship, in-house leadership cohorts, and LinkedIn Learning
We value Respect, Integrity, and Community, and we provide an inclusive environment where everyone can feel like they belong. If you are a motivated and empathetic individual who is passionate about player health and safer gambling, we encourage you to apply. We hire people for skills, capabilities, and potential, not just education and experience.