Senior Application Support Analyst, Gft

4 weeks ago

Toronto, Ontario, Canada RBC - Royal Bank Full time

Senior Technical Systems Analyst Job Description

As a Senior Technical Systems Analyst at RBC, you will be responsible for maintaining and supporting multiple Windows and Linux applications in Finance IT. You will partner across IT, assigned business lines and 3rd party vendors to analyze issues and technical system needs to resolve business issues and provide business solutions. You will have opportunities to work on critical RBC applications and contribute to the development of strong relationships with business and technology partners to achieve operational efficiencies and satisfy business goals. Key Responsibilities: • Provide L3 production support by continuously monitoring the health and security posture of the application and investigating, troubleshooting and resolving reported incidents and compliance issues. • Contribute to and participate in walkthrough reviews of all technical specifications and programs. • Develop and maintain strong relationships with business and technology partners to help achieve operational efficiencies and satisfy business goals. • Collaborate effectively with the development teams by identifying defects and opportunities for efficiencies through automation and enhancements. • Leverage automation, monitoring and alerting tools to identify and resolve troublesome trends and problems. • Raise support tickets and work closely with vendors when additional support and learning is required for vendor developed applications. • Facilitate small to large group meetings for problem solving, decision making and task implementation. Resolve conflicts/issues and escalate as appropriate. • Provide direction, expertise, feedback, coaching, and development to build the capabilities of more junior staff. Requirements: • 5+ years of experience in production support role, supporting multiple applications. • 5+ years of experience in Linux and Windows platform, Win Server, SQL, MS SQL server, SSIS, Java, IIS and PowerShell script. • Working knowledge of IT Standards, Methodologies, SDLC, & audit requirements. • Experience of on call afterhours support. • Computer Science degree or equivalent. Nice to Have: • Working knowledge in Mainframe z/OS technologies such as JCL, TSO/ISPF, Endevor, On Demand, ZEKE, RACF. • Experience in Hive, Spark, Tomcat. What We Offer: • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. • Leaders who support your development through coaching and managing opportunities. • Ability to make a difference and lasting impact. • Work in a dynamic, collaborative, progressive, and high-performing team. • A world-class training program in financial services. • Flexible work/life balance options. • Opportunities to do challenging work. At RBC, we strive to build inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are committed to tackling issues of inequity and systemic bias to support our diverse talent, clients and communities.

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