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Team Leader, Pension Plan Member Services Specialist
2 months ago
We are seeking a highly skilled and experienced Team Leader to join our Pension Plan Member Services team at Desjardins Group. As a Team Leader, you will play a key role in assisting your department manager by providing management support for a team of professionals.
Key Responsibilities- Leadership and Management: Participate in the hiring, performance management, and skills development of employees.
- Training and Development: Develop training and skills development strategies and action plans for team members.
- Employee Engagement: Drive employee engagement by creating a positive work environment.
- Operations Management: Manage the day-to-day operations of Member Services, including assigning mandates, regularly following up on progress, analyzing member request volume, and managing telephony, schedules, and leaves.
- Initiative Implementation: Implement initiatives to maximize results while ensuring members and other stakeholders are satisfied.
- Business Partnerships: Lead and influence business partners and collaborators.
- Process Optimization: Work with business partners to find solutions to optimize established processes and help develop the service offer in accordance with industry best practices.
- Pension Administration: Help resolve complex pension administration issues.
- Member Training: Deliver member trainings to showcase the retirement plans.
- Competitive Compensation: Competitive salary and annual bonus.
- Flexible Vacation: 4 weeks of flexible vacation starting in the first year.
- Pension Plan: Defined benefit pension plan that provides predictable, stable income throughout retirement.
- Group Insurance: Group insurance including telemedicine.
- Reimbursement: Reimbursement of health and wellness expenses and telework equipment.
- Education: Bachelor's degree in administration, actuarial science, or a related field.
- Experience: A minimum of eight years of relevant experience, including two years in resource management.
- Language: Knowledge of French is required, and advanced knowledge of English is necessary due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members, and/or clients.
- Knowledge: Advanced knowledge of pension plans and the financial industry.
