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Business Analyst, Inter-campus Operations
2 months ago
Business Analyst, Inter-Campus Operations
Children's & Women's Health Center
Vancouver, BC
This role is responsible for performing complex research and analysis to support operations related to Inter-Campus Operations within British Columbia Children's Hospital, British Columbia Women's Hospital and Health Centre, and the British Columbia Cancer Agency.
The Business Analyst will lead the analysis and documentation of business requirements and gaps between business and/or clinical requirements and software features and functions. This role will be engaged in multiple initiatives, and will be responsible for project planning, business requirements gathering, and supporting the execution of projects and change management.
Key Responsibilities:
- Provides strategic planning support and change management services by leading and performing feasibility studies, workload efficiency analyses, and analyzing, designing, and implementing appropriate information systems.
- Analyzes operational problems and recommends innovative solutions by critically evaluating information gathered from multiple sources.
- Elicits business requirements by engaging clinical/program operation owners, key stakeholders, and subject matter experts.
- Develops business requirements specifications, project proposals, business cases, and other related documentation.
- Coordinates implementation of applications and/or processes by acting as liaison between business units, technology, and support teams.
- Develops and recommends budgets, monitors expenditures, and analyzes and reports on variances.
- Provides support for application maintenance, modification, and enhancement through programming, database development, report writing, and problem solving.
- Analyses system performance and provides recommendations for the development of capacity plans for assigned applications.
- Develops and maintains processes and procedures, SOPs, and technical documents for systems and services supported by Inter-Campus operations.
- Conducts analysis related to data conversion routines and system interfaces for assigned applications.
- Supports operational requirements by assembling, creating, and maintaining the required set of information systems technical and operational documentation.
- Coordinates and implements applications by ensuring documentation, writing, and testing of applications and verifying that programs are functional and consistent with specifications.
- Provides system support to users during the development, maintenance, and operation of various computer systems.
- Conducts research and analysis for the evaluation, selection, administration, and support of operating systems, system integration tools, and office automation software for assigned applications.
Requirements:
- A level of education, training, and experience equivalent to a Bachelor's degree in Business, Health Informatics, Computer Science, or a related discipline, plus a minimum of five (5) years' recent related experience, including three (3) years in a team lead role.
- Excellent oral and written communication skills, including the ability to communicate complex ideas in simple terminology.
- Demonstrated experience organizing and writing application-related documentation and proposals.
- Ability to understand and clearly relate technical information to internal and external members of the organization.
- Physical abilities to perform the duties of the position.
- Ability to work creatively and analytically in a problem-solving environment, utilizing advanced critical thinking capabilities.
- Understanding of business analysis and project management methodology.
- Superior ability in presentation, facilitation, negotiation, and issue management/escalation.
- Ability to facilitate and encourage cooperation between diverse operational groups and skill sets.
- Working knowledge of SQL and other program language.
- Strong skills and experience in MS Office (Excel, Word, PowerPoint, and MS Project, Access), SharePoint, and Visio, Crystal reports, and other Business Intelligence Tools.
About the Company:
The Provincial Health Services Authority (PHSA) plans, manages, and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province.
Our Values:
- Respect people
- Be compassionate
- Dare to innovate
- Cultivate partnerships
- Serve with purpose
What We Offer:
- A comprehensive benefits package, including a municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work-friendly employer, welcoming flexible work options to support our people.
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
