Operations Assistant

4 weeks ago


Toronto, Ontario, Canada Passport Health Full time
About Passport Health

Passport Health is the largest provider of travel medicine services in North America with more than 250 clinics in the U.S., Canada, and the UK. Although Passport Health began working with international travels, universities, and international aid groups; the company has increasingly been able to leverage its large nationwide network to service vaccination and related healthcare needs of large corporations, government agencies, and other organizations.

Position Summary

Reporting to the General Manager of Operations, the Operations Assistant plays a crucial role in supporting the Operations Department by assisting with various administrative tasks related to operations and supply chain. The Operations Assistant is responsible for assisting with the company's overall supply chain, logistics, and daily operations to maximize the process of productivity and efficiency. This role requires the individual to be highly organized, have a strong work ethic, and strong communication skills.

Responsibilities & Duties

  • Order general supplies to all clinics and office in a daily, weekly and monthly basis
  • Search for different suppliers, compare prices and present to management option to optimize operational budget
  • Use scheduling software (Passageware & ADP) effectively to upload the schedules of all the nurses every quarter, make necessary changes every week, and fulfill staffing and client needs
  • Provide nursing staff with accurate schedules on a weekly and quarterly basis
  • Communicate effectively with the management and the nurses to ensure schedules are fulfilled, including finding coverage for vacations and last minute sick calls
  • Support the call center team during their after hours to communicate and follow up with patients with schedule challenges /when sick calls arise, and problem-solve effectively
  • Maintain accurate records of nurse availability
  • Ensure accurate, timely documentation and/or phone calls, both external and internal
  • Respond tickets from the clinical team and external suppliers related to operations activities that are submitted through Zendesk ticketing system
  • Help senior management to prepare KPI reports and follow up metrics to reach objectives
  • Help with the renewal of Yellow Fever Designation Centres / Public Health and any other registration/certification needed in the clinics
  • Act as first point of contact regarding any and all building maintenance issues and work with building management for each clinic facility to ensure clinics are operational
  • Act as first point of contact with clinical team for operations enquiries, and escalate to operations management the ones that requires their attention
  • Support Supply Chain team with completing inventory updates in the system, process Zendesk tickets, and manage temperature excursions on a daily basis
  • Support Supply Chain team with weekly vaccines and/or medications orders Organize biohazards and sharps pickups for all clinics
  • Organize logistic for transfer of supplies between clinics: blocking time, contacting nurses, creating shipping

Requirements and qualifications

  • Completed post secondary degree/certification preferably in an operations or supply chain related field
  • Must be available to work in-person part-time hours per week (Tuesday and Thursday or Tuesday to Thursdays 9am - 5pm), must be available to work at locations in Downtown and available to travel to clinics within the Toronto GTA region.
  • Excellent verbal and written communication skills
  • Great work ethic and positive attitude
  • Effective attention to detail and a high level of accuracy
  • Excellent interpersonal skills and building relationships
  • Great computer skills and ability to learn new software programs
  • Demonstrate excellent telephone etiquette
  • Comfortable working in a fast paced environment
  • Combine strong interpersonal skills with analytical problem-solving abilities
  • Be self-directed, goal-oriented and able to manage time and priorities
  • Flexible to travel to clinics on an as needed basis, have a reliable vehicle is required

Inclusion and Equal Opportunity Employment

At Passport Health, we wholeheartedly embrace diversity and inclusion as cornerstones of innovation and growth. We are committed to building inclusive communities and an equitable workplace where our employees can authentically be themselves. We are dedicated to ensuring that our recruitment process is accessible to all prospective candidates. If you require any accommodations to facilitate your participation in the interview process, please do not hesitate to inform us. Your input will enable us to eliminate any potential barriers and ensure your full engagement throughout the selection process.



  • Toronto, Ontario, Canada St Michael's hospital Full time

    Periop Support Assistant Operating Rooms (Job ID: 4788)The Perioperative Support Assistant (PSA) provides support and assistance to members of the Perioperative Team and their patients under the direction of the RN/MD. The PSA contributes to the efficient organization and the smooth flow of the surgical experience for the patient, maintains a neat, clean and...


  • Toronto, Ontario, Canada St Michael's hospital Full time

    Periop Support Assistant Operating Rooms (Job ID: 4788)The Perioperative Support Assistant (PSA) provides support and assistance to members of the Perioperative Team and their patients under the direction of the RN/MD. The PSA contributes to the efficient organization and the smooth flow of the surgical experience for the patient, maintains a neat, clean and...

  • Operator

    1 week ago


    Toronto, Ontario, Canada Veolia Full time

    Company DescriptionThe Veolia group's ambition is to be the benchmark company in ecological transformation. With nearly 230,000 employees worldwide, the group designs and implements innovative, useful and concrete solutions for water, waste and energy management. Through its three complementary businesses, Veolia contributes to developing access to...

  • Operator

    3 weeks ago


    Toronto, Ontario, Canada Veolia Full time

    Company DescriptionThe Veolia group's ambition is to be the benchmark company in ecological transformation. With nearly 230,000 employees worldwide, the group designs and implements innovative, useful and concrete solutions for water, waste and energy management. Through its three complementary businesses, Veolia contributes to developing access to...


  • Toronto, Ontario, Ontario, Canada Max Mara Fashion Group Full time

    Stock and Operations Assistant (Back of House)OVERALL DUTIES: The Stock and Operations Assistant is responsible for the general maintenance and overall organization of the stock areas and assists management in controlling inventory and loss prevention.Responsibilities:Determine and make necessary changes to ensure proper storage for the protection of assets....

  • Operations Supervisor

    3 weeks ago


    Toronto, Ontario, Canada Badger Inc Careers Full time

    Description The Operations Supervisor reports to the Branch Manager and is an integral part of the operations team. The operations supervisor oversees many aspects of the day-to-day operations including but not limited to ensuring the operators follow proper safety protocol, on-boarding and training new operators, and customer service to clients. Assist...

  • Building Operator

    3 weeks ago


    Toronto, Ontario, Canada GWL Realty Advisors Full time

    About GWL Realty AdvisorsGWLRA is a leader in both the commercial and multi-residential real estate industries. Driven by our values of Integrity, Ambition, Creativity, and Empathy, our vision is to be a sustainable company known for exceptional real estate management, trusted advice, and outstanding service by consistently fulfilling our mission to deliver...

  • Building Operator

    1 week ago


    Toronto, Ontario, Canada GWL Realty Advisors Full time

    About GWL Realty AdvisorsGWLRA is a leader in both the commercial and multi-residential real estate industries. Driven by our values of Integrity, Ambition, Creativity, and Empathy, our vision is to be a sustainable company known for exceptional real estate management, trusted advice, and outstanding service by consistently fulfilling our mission to deliver...

  • Operations Manager

    4 weeks ago


    Toronto, Ontario, Canada CHANEL inc Full time

    Operations Manager Reports to: Boutique ManagerContract: Full-time and permanent positionLocation: Flagship Boutique (Yorkville) Your role @Chanel:To manage the Heart of House team in its execution of operational and administrative duties, whilst maintaining the CHANEL standards of excellent customer service, product knowledge, personal presentation, and...

  • Operations Manager

    1 week ago


    Toronto, Ontario, Canada CHANEL inc Full time

    Operations Manager Reports to: Boutique ManagerContract: Full-time and permanent positionLocation: Flagship Boutique (Yorkville) Your role @Chanel:To manage the Heart of House team in its execution of operational and administrative duties, whilst maintaining the CHANEL standards of excellent customer service, product knowledge, personal presentation, and...


  • Toronto, Ontario, Canada Scotiabank Full time

    Operations RepresentativeRequisition ID: 196929Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.As an Operations Representative, you will be responsible for processing, documenting, filing, and preparing packages relating to the operation of Registered Retirement Income Plans, Registered Education Savings,...


  • Toronto, Ontario, Canada Scotiabank Full time

    Operations RepresentativeRequisition ID: 196929Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.As an Operations Representative, you will be responsible for processing, documenting, filing, and preparing packages relating to the operation of Registered Retirement Income Plans, Registered Education Savings,...

  • Building Operator

    2 weeks ago


    Toronto, Ontario, Canada Modern Niagara Full time

    Modern Niagara helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We also develop custom, turnkey solutions to help reach the desired outcomes. We are committed...

  • Building Operator

    1 week ago


    Toronto, Ontario, Canada Modern Niagara Full time

    Modern Niagara helps building owners, managers, and general contractors meet the mechanical, electrical, integrated building technology, and building services needs of their buildings across Vancouver, Calgary, Edmonton, Toronto, Southwestern Ontario, and Ottawa. We also develop custom, turnkey solutions to help reach the desired outcomes. We are committed...

  • Operations Manager

    1 month ago


    Toronto, Ontario, Canada Aurum Full time

    Operations ManagerJob Overview: Reporting to the Director of Operations, the Operations Manager allocates both human and material resources within a designated region to ensure smooth operations and efficient workflow. This position is responsible for maintaining and increasing the overall efficiency of Aurum operations. About Us:Aurum is a National...


  • Toronto, Ontario, Ontario, Canada InterContinental Toronto Centre Full time

    JOB OVERVIEW:Oversees in managing the day to day operations of the hotel to maximize profitability and to ensure superior service and product quality are maintained. Act as the General Manager in his/her absence. Is the #2 in command after the General Manager. Adhere to federal, provincial and local regulations concerning hotel emergency procedures, safety,...


  • Toronto, Ontario, Ontario, Canada InterContinental Toronto Centre Full time

    JOB OVERVIEW:Oversees in managing the day to day operations of the hotel to maximize profitability and to ensure superior service and product quality are maintained. Act as the General Manager in his/her absence. Is the #2 in command after the General Manager. Adhere to federal, provincial and local regulations concerning hotel emergency procedures, safety,...


  • Toronto, Ontario, Canada Providence Health Care Full time

    Operations Leader Labs Microbiology (Job ID: 4459)Unity Health Toronto is dedicated to the recruitment and selection of qualified individuals who demonstrate an understanding and commitment to the unique mission and values of the Organization.The Laboratory Medicine Department performs over six (6) million tests per year that are critical to all aspects of...


  • Toronto, Ontario, Canada Providence Health Care Full time

    Operations Leader Labs Microbiology (Job ID: 4459)Unity Health Toronto is dedicated to the recruitment and selection of qualified individuals who demonstrate an understanding and commitment to the unique mission and values of the Organization.The Laboratory Medicine Department performs over six (6) million tests per year that are critical to all aspects of...


  • Toronto, Ontario, Canada Toronto Marriott Downtown Eaton Centre Hotel Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Marriott Downtown at CF Toronto Eaton Centre, 525 Bay Street, Toronto, ONT, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryAssists in managing the execution of all operations in the rooms area departments (e.g.,Front Office,...