IT Technician

Found in: beBee jobs CA - 2 weeks ago

Québec, Quebec, Canada DELAN - IT Head Hunters Full time
Tasks/Responsibilities

The IT Technician will be responsible for providing technical support to employees in more than 20 offices in Canada of a company in strong growth and acquisition process.

MORE PRECISELY

  • Respond to technical support requests (remote and in person)
  • Install, configure, and maintain computer hardware and software used in the company
  • Support employees in configuring their mobile devices
  • Prioritize and document issues in the Jira ticketing system
  • Promote compliance with cybersecurity policies and process automation
  • Create user manuals and participate in technical training of employees
  • Be at the heart of an IT team of around ten people (Tech., Admin., Architect, Director, VP IT)
  • Work in a DELL hyperconverged infrastructure, mainly on Windows, Microsoft 365, Azure, VMware, Fortinet/FortiGate/FortiSwitch

PROFILE

  • 2+ years of experience as a Computer Technician, including at least 1 year in Quebec
  • Experience with Windows and Microsoft 365 environment
  • Hold a valid driving license (class 5) and be open to occasional travel to Quebec
  • Professional experience with a ticketing system, ideally Jira
  • Knowledge of PowerShell / Power Automate automation (asset)
  • Experience in technical support on mobile devices (cellular and/or tablets, iOS and/or Android)
  • Good knowledge of networking (IP, VLAN, subnets, routers, switches, etc.)
  • Knowledge of Fortinet/FortiGate/FortiSwitch (assets)
  • Strong mutual aid skills, collaborative spirit, and proactivity
  • AEC or DEC in computer science or equivalent
  • Bilingualism (French required, functional English)
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