Sr. Manager Digital Product Group Insurance

4 weeks ago

Mississauga, Ontario, Canada Royal Bank of Canada Full time

Job Summary

Job Description

Job Description

The Senior Manager of Digital Product, Group Insurance at RBC Insurance plays a pivotal role for the organization as we redefine the Broker Experience and emerge as an organization on the forefront of innovation and human-centered design. This highly skilled and visionary individual is responsible for creating the product vision/strategy and for leading Agile teams to develop and deliver exceptional Digital user experiences for our Group Business. This individual also supports the product vision/strategy and leads agile teams to develop and deliver Digital BAU projects across B2B channels. We are seeking a highly skilled individual to create the product vision/strategy and lead an agile team aimed at unlocking the power of our third-party brokerage distribution channel.

Key Responsibilities

  • Develop and design and refine a comprehensive and industry leading strategy/vision and product which enables our community to digitally interact with RBC Insurance for all pre-sales, sales and service needs ensuring alignment with our business goals and user needs.
  • Effectively convey/communicate the product vision to the scrum teams, all stakeholders, and interested parties.
  • Understand the organizational level strategic themes/priorities and Group and B2B Channel priorities and consider how they potentially impact/influence the agile release train within the agile program or group of autonomous/dependent teams.
  • Develop consistent metrics for a group of products and their rationale for measuring success (e.g., ROI), as well as the reporting methodology to track value realization.
  • Play a leadership role in the squad to ensure prioritization, scope and requirements are clear, and the product vision and strategy as well as how they underpin the scope is well understood.
  • Evaluate business value achieved versus plan for the product and communicating outcomes to leadership & stakeholders.
  • Identify opportunities for improvement/innovation and differentiation in our digital product design.
  • Collaborate and liaise with key business partners and stakeholders in the Digital and Data, Business, Sales, Marketing, Operations, Finance, etc., to develop business cases and OKRs and liaise with internal risk/legal/compliance stakeholders to ensure alignment.
  • Create, maintain and oversee program backlog and associated release roadmap(s) while articulating how features/functionality are intended to be implemented, their alignment to OKRs and associated benefits/business growth (revenue, profitability targets, etc.).
  • Ensure, in advance, that there are always enough well-formed/clear features/user stories including detailed acceptance criteria in the program backlog.
  • Develop an understanding of the impact to the capacity of the squad(s) that will execute/ship.
  • Participate/assist with the decision-making that sets the architectural direction on the agreed technology infrastructure that will host the new business functionality for products and product platforms.
  • Identify/procure business resources for user acceptance testing (where needed) and post-implementation validation (PIV).
  • Define and maintain the non-functional Requirements (NFRs) in collaboration with Solution Architect to help assure that the solution meets relevant standards and other system quality requirements.

Must Have

  • 2+ years of experience in an agile environment representing the voice of the customer and building the right products.
  • 5+ years of relevant progressive business experience with a proven track record of increased responsibility and success, preferably within the financial services industry/sales & distribution working on highly complex initiatives.
  • Strong communication and thought leadership skills with the ability to influence and inspire cross-functional teams.
  • Expertise in human-centered design methodologies, agile development and user research.
  • Highly skilled in collaboration, including with other Product Owners, delivery teams, integration/implementation teams and stakeholders to identify and execute agile change management
  • Define and operationalize a human-centered design process and methodology, focusing on agile delivery and development, ensuring our design practices are adaptable and responsive to changing user demands.


What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits.
  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team

#LI-Hybrid

#LI-POST

#TECHCPJ

Job Skills

Agile Methodology, Business Case Design, Business Oriented, Communication, Decision Making, Long Term Planning, Process Management, Software Product Management, Software Quality Assurance (SQA), Time Management

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

MISSISSAUGA

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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