Bellperson - Hotels - Winter 2024/25

3 days ago

Kelowna, British Columbia, Canada Big White Ski Resort Full time

HOTEL BELLPERSON - Full Time Seasonal

Come work and play in the mountains with us

Big White Ski Resort, or simply Big White, is a mountain resort located 56 km southeast of Kelowna in the Southern Interior of British Columbia. Just 45 minutes away from the town of Kelowna, Big White offers a unique opportunity for those who want to live, work, and explore in some of the most amazing natural attractions and activities Canada has to offer. Boasting 16 lifts, Western Canada's largest resort night skiing area, 119 runs, North America's highest outdoor skating rink, and a ski-in/ski-out village, it's easy to see why we are Canada's Favorite Family Resort

Our Mission Statement is "To go the extra mile to ensure our visitors enjoy a memorable alpine experience in a positive, safe and friendly environment."

If this sounds like your kind of workplace, you love the outdoors and are passionate about sharing an amazing Canadian experience with our guests from around the world, then we want you to join our team

Job Description:

As part of the Big White Bellmen team, you are responsible for providing guest assistance, performing light maintenance dutiess and assisting the front desk and housekeeping departments.

Responsibilities of this position include but are not limited to:

  • Complete season start-up and shutdown checklists
  • Develop a good understanding of village layout and be able to give directions to all units in rental pool
  • Be able to supply the guest with all information that they need to enjoy their stay
  • Ensure all luggage is correctly labelled and stored
  • Ensure bellman room is kept clean, tidy and organized at all times
  • Assist with Group arrivals and departures, providing Porterage when necessary
  • Be able to troubleshoot guest issues
  • Assist Front Desk as required
  • Understand how everything operates in a guest room
  • Assist Housekeeping and Laundry
  • Cleaning and maintaining of Big White Central Reservations owned areas of the hotel
  • Fulfill tasks in a time sensitive manner
  • Follow a daily checklist
  • Follow all Health & Safety protocols/procedures, including chemical use
  • Any other reasonable requests made by a Central Reservations Manager

Ideal Candidate

  • Personable and friendly
  • Reliable and responsible
  • Ability to follow instruction
  • Detail orientated
  • Physically fit
  • Good personal grooming
  • 100% guest service oriented, have excellent people skills with a positive and upbeat personality
  • Possesses time-management skills
  • Trade experience is an asset
  • Is able to work independently as well as part of a team

Perks from Day One

  • Free Season Pass providing unlimited riding at Big White
  • Free and discounted lift tickets for Family and Friends
  • Free ski and snowboard lessons
  • Free and discounted Lift tickets at other approved Mountain Resorts
  • Free access to the staff fitness facilities (weight room and aerobics room)
  • Family & Friends discounts in our accommodations
  • Discounts at Big White operated restaurants
  • Discounts in our retail stores
  • Discounts on rentals
  • Ongoing Employee events, incentives & recognition
  • Flexible schedules to match your traveling companions when prearranged

Job Specifications:

  • Full-time - working up to 40 hours per week
  • Start date mid November
  • Must be available to work a variety of shifts, including mornings, nights, weekends and holidays
  • Starting wage - $19.50 per hour
  • Staff accommodation may be available for approved applicants
  • Must be legally entitled to work in Canada

Physical Demands:

  • Must be able to stand for long periods of time
  • Must be able to lift and carry heavy objects

Reports To:

  • Duty Manager
  • Front Desk Manager
  • Accommodations Manager - Hotels

Location:

  • Big White Ski Resort

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