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Customer Experience Associate

2 months ago

MontSaintHilaire, Quebec, Canada Scotiabank Full time

Customer Experience Associate role requires building strong relationships, delivering excellent service, and uncovering customers' needs in a fast-paced banking environment.

As a Customer Experience Associate, you will be the face of our branches, connecting with customers in a relatable way and providing exceptional service throughout their journey. Your focus will be on:

  • Taking a proactive approach to discovering customers' needs and listening to understand their requests
  • Processing day-to-day transactions
  • Nurturing long-standing relationships
  • Identifying and fulfilling simple sales opportunities
  • Sharing your technical expertise and introducing customers to mobile banking applications

You will be responsible for:

  • Building strong customer relationships and delivering excellent customer service
  • Uncovering and solving customers' needs
  • Explaining complex concepts simply
  • Demonstrating success in a target-based performance environment
  • Demonstrating an eagerness to learn and determination to succeed

To succeed in this role, you will need:

  • Proven customer service skills through work or community involvement
  • Ability to assist in a professional, friendly, and efficient manner
  • Flexibility to work a varied schedule
  • Comfort in simple sales situations
  • Strong technical skills and ability to promote digital banking options

You will have the opportunity to:

  • Join a forward-thinking organization with a collaborative team of innovative thinkers
  • Develop a rewarding career path with diverse opportunities for professional growth
  • Access internal training to enhance your skills and support your career advancement
  • Be recognized and rewarded for high-performance
  • Enjoy a competitive compensation and benefits package

Scotiabank is a leading bank in the Americas, guided by our purpose: "for every future". We help our customers, their families, and their communities achieve success through a broad range of advice, products, and services.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.