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Store Associate

2 months ago

Pickering, Ontario, Canada Sherwin-Williams Full time
Retail Store Associate: Provide exceptional customer service, process sales transactions, and maintain store appearance to meet sales goals and customer satisfaction. Job Description: As a Retail Store Associate, you will play a vital role in delivering exceptional customer service, processing sales transactions, and maintaining the appearance of our store to meet sales goals and customer satisfaction. You will work closely with wholesale and retail customers to determine their needs, answer their questions about products, and recommend solutions. Key Responsibilities: • Ensure high levels of customer satisfaction through excellent sales service • Assist customers in person and over the phone by determining needs and presenting appropriate products and services • Build productive trust relationships with wholesale and retail customers • Process sales transactions accurately and consistently with policies and procedures • Follow and achieve sales goals on a monthly, quarterly, and yearly basis • Maintain precise work order files and formulas • Pull appropriate products from the sales floor or warehouse • Tint and mix products, as needed, to customer specifications • Stock shelves and set up displays • Clean store equipment • Load/unload delivery trucks • Assist in making deliveries, as needed • Maintain in-stock and presentable condition assigned areas • Remain knowledgeable on products offered and discuss available options • Comply with inventory control procedures • Suggest ways to improve sales Requirements: • Must be at least eighteen (18) years of age • Must be legally authorized to work in the country of employment • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Preferred Qualifications: • Have a valid, unrestricted Driver's License • Have at least a High School diploma or GED • Have at least one (1) year experience working in a delivery, retail, or customer service position • Have previous work experience selling paint and paint related products • Have previous work experience operating tinting and mixing equipment • Ability to read, write, comprehend, and communicate in more than one language