Team Lead

3 weeks ago

Ottawa, Ontario, Canada Roots Full time
Team Lead

At Roots, we're looking for a dynamic and results-driven Team Lead to join our team. As a key member of our leadership team, you'll play a critical role in driving sales growth, improving customer satisfaction, and fostering a positive work environment.

Key Responsibilities:
  • Lead and motivate a high-performing sales team to achieve sales targets and provide exceptional customer service.
  • Assist in the operational functions of the store, including inventory management, visual merchandising, and store maintenance.
  • Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities.
  • Contribute ideas and solutions to the leadership team that result in increased productivity and improved operations of the store.
  • Coach associates on customer service fundamentals and provide positive feedback.
  • Assist in resolving customer service matters and ensure that customer complaints are addressed promptly and professionally.
  • Oversee and delegate tasks to team members to best maximize efficiency of store operations.
  • Communicate individual and/or team performance feedback to store management.
  • Ensure team members receive scheduled breaks and/or meal periods.
  • Create an open and outward communication on the sales floor.
  • Ensure adherence to all company policies, procedures, and guidelines.
  • Perform opening and closing procedures, and any inventory duties as directed.
Requirements:
  • 1+ years of related experience in a retail apparel environment, luxury retail experience is a plus.
  • Proven ability to successfully lead a sales team and viewed as a leader among peers.
  • Proven experience with POS management, daily banking procedures, and submitting timely reports.
  • Strong organization and problem-solving skills.
  • Passion for upholding an exceptional customer experience.
  • Collaborate with others, yet be self-motivated.
  • Available for varied weekly shifts, including weekends, closing, and holidays.
Why Join Roots?

At Roots, we're not just a brand, we're a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

We're a company that fosters inclusion and respect, and we're committed to providing accessible employment practices. If you're passionate about delivering exceptional customer service and leading a high-performing team, we'd love to hear from you.

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