Referral Specialist
2 weeks ago
Referral Specialist needed to provide exceptional client and customer service, manage referrals, and optimize utilization of consultant resources in a fast-paced environment.
Altum HealthAltum Health is a department within the University Health Network, offering a full continuum of prevention, rehabilitation, and healthcare services to third-party payors and individuals.
We believe in providing "The Right Care. Always." by offering client-centered services that address physical, psychosocial, and behavioral issues related to injury or illness.
Our services result in positive outcomes and value to our clients and customers, and we actively participate in outcomes data collection, analysis, and reporting, continuous quality improvement, and education and training of the next generation of health and service professionals.
As an integral member of the Altum Health team, the Referral Specialist is the first point of contact with internal and external clients and establishes the first impression with referral sources and clients of the client-centric care and service provided by Altum Health.
The purpose of the Referral Specialist is to hold a holistic organizational vantage point, to see the 'bigger picture' to help Altum Health meet contractual Service Level Agreements for access to services with maximum efficiency.
Key Responsibilities- Provide exemplary and timely client and customer service
- Effectively and efficiently manage referrals
- Triaging referrals to the appropriate specialist and service location, scheduling, booking, and confirming clients, optimizing utilization of consultant resources
- Participate in quality assurance and improvement activities, performing statistical and data collection/reporting activities
- Perform administrative site support activities
- Work with Program Managers, Site Managers, Office Administrators, and Clinical Practice Leaders (CPL) across the organization to achieve Program and contractual service level agreements
- Perform cross-functional and/or other duties consistent with the job classification, as assigned or requested
- Completion of a Medical Office Administration program or recognized equivalent required
- Over 2 years of practical and related experience required
- Strong computer skills to adapt to various IT environments; including advanced keyboarding and advanced knowledge of Excel and Word is required
- Excellent communication and interpersonal skills to deal effectively with medical professionals, insurance adjusters, claimants, and colleagues
- Extensive knowledge of medical terminology and medical disciplines
- Excellent analytical, critical thinking, and deductive reasoning skills to interpret information, and identify specific areas that require further investigation
- Effectively document all relevant events in a timely and efficient manner as cases develop with an advanced attention to detail
- Extremely well-honed organizational skills to prioritize day-to-day activities to allow efficient and effective progress of file management activities
- Ability to multitask, work within service level agreements, and deal effectively with ambiguity in a high-time-sensitive and fast-paced environment
- Be self-directed, goal-oriented, and able to manage time and priorities with minimal supervision
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Referral Specialist
2 days ago
Toronto, Ontario, Canada University Health Network Full timeJob Title: Referral SpecialistAt the University Health Network, we are seeking a highly skilled and organized Referral Specialist to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional client service and managing referrals to ensure timely and efficient access to our services.Responsibilities:Provide...
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Toronto, Ontario, Canada University Health Network Full timeAbout the RoleWe are seeking an experienced Referral Specialist to join our team at the University Health Network. As a key member of our team, you will be responsible for providing exceptional client and customer service, managing referrals, and ensuring timely access to services.Key ResponsibilitiesProvide holistic organizational support to ensure maximum...
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Toronto, Ontario, Canada University Health Network Full timeJob SummaryThe University Health Network is seeking an experienced Referral Specialist to join our team. As a key member of our client services team, the Referral Specialist will be responsible for providing exceptional customer service to internal and external clients, managing referrals, and ensuring timely and efficient access to services.Key...
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Toronto, Ontario, Canada University Health Network Full timeJob SummaryThe University Health Network is seeking an experienced Referral Specialist to join our team. As a key member of our client services team, the Referral Specialist will be responsible for providing exceptional customer service to internal and external clients, managing referrals, and ensuring timely and efficient access to services.Key...
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Referral Specialist
2 weeks ago
Toronto, Ontario, Canada University Health Network Full timeJob Title: Referral SpecialistAt the University Health Network, we are seeking a highly skilled Referral Specialist to join our team. As a key member of our organization, you will play a vital role in ensuring seamless access to our services for patients and clients.Responsibilities:Provide exceptional client service and support to internal and external...
