Engineering Solutions Support Associate

1 month ago

Nepean, Ontario, Canada Giatec Scientific Inc. Full time
Salary:

Giatec Scientific Inc. (Giatec) is looking for an Engineering Solutions Support Associate to join our world-class Engineering Solutions Team, reporting to the Manager, Engineering Solutions.

The ideal candidate will have a passion for solving problems, thinking creatively, and training and supporting the success of our customers which span the globe. You won't just be solving problems, as a part of our Engineering Solutions team you will also provide pre-sales support for large civil construction projects. This includes full plan review, diagnosis, thermal control planning, technical demonstrations, and estimates regarding the use of Giatec's technologies. This role is critical to the success of our business and truly separates Giatec from competitors in the market. Simply put, we are looking for someone with an engineering background to be a problem-solving guru for our customers.

We are looking for someone that communicates well, motivate stakeholders, and loves to solve challenges. If you're ready to bring your experience to a company on an amazing growth trajectory – and even grander aspirations going forward – we want to talk

The work location for this role is in Ottawa, ON, Canada, and our preference would be a candidate who can work in a hybrid environment both remotely and in person.

What We offer:

You don't get a dream team this awesome without knowing how to let loose. While our team prides itself on surpassing customer expectations, executing as part of a high-performance team, and supporting the career growth of champions, we never forget the importance of a healthy work life balance that gives personal priorities as much weight as the job. When you take care of your own, they come back and crush deliverables with creativity, integrity, and passion.

  • A welcoming, people first team built to disrupt the market.
  • The opportunity to drastically improve your skills and experience.
  • A chance to get your hands on some game-changing products.
  • Casual and flexible work environment, including the ability to work fully remote (roles dependent).
  • Competitive company-paid benefits plan.
  • Volunteer and Life Days that make work/life balance easier to achieve.
  • Your birthday off because we want you to celebrate.

Responsibilities:

  • Developing a deep understanding of our products.
  • Effectively and swiftly communicates with customers and manages expectations.
  • Successfully diagnosing and resolving complex technical issues.
  • Onboarding and training customers on Giatec's products and services.
  • Identifying needs and challenges of civil construction projects.
  • Building and maintaining customer relationships.
  • Advocates on behalf of the customer.
  • Ability to carry out presentations and demos to stakeholders.
  • Strong ability to transfer knowledge and successes across our organization.

Required Skills & Experience:

  • We certainly appreciate and value candidates that have experience with customer success, technical support, or similar roles; however, this experience is not necessary for this position.
  • A passion for solving problems, thinking creatively, and advocating for the customer.
  • A bachelor's or master's engineering degree (civil engineering is a major plus)
  • Ability to thrive in environments where change is constant, fast-paced, and often with strict deadlines.
  • "Growth hacker" or creative, results-oriented mindset with the ability to get stuff done.
  • Honest, caring, and candid communication style to all internal and external stakeholders.
  • Humility, a willingness to share the credit and receive / consider new ideas from others.
  • Outstanding presentation ability along with excellent verbal and written communication skills.

ABOUT GIATEC:

Giatec Scientific Inc. (Giatec) is a global company bringing smart testing technologies and real-time data collection to the forefront of every jobsite to revolutionizing the construction industry and reduce concrete's carbon footprint. Giatec's suite of hardware & software products leverages AI and Internet of Things (IoT) and delivers wireless concrete sensors, mobile apps, and advanced non-destructive technologies (NDT) that drives innovation throughout concrete's lifecycle.

Giatec technology has helped over 10,000 projects in 85 plus countries worldwide meet their construction targets on time, and this number is quickly growing. We have also been recognized by numerous organizations as one of Canada's fastest growing companies for three years running

At Giatec, we fundamentally believe that attracting and keeping smart and talented people is a key to our success. We are looking for creative and passionate people to join our rapidly expanding team.

Team up with us and reshape your future

TO APPLY:

Do you have some of these skills but maybe not all? We still encourage you to apply as we would love to review your unique application and learn more about you Please send your cover letter and resume to us indicating why you believe you would be a good fit for this role.

At Giatec, we know that diversity, inclusion and a sense of belongingness are critical to our success. We believe that employees with diverse backgrounds and experiences strengthen our workplace culture, boost our creativity, and help us to revolutionize the concrete industry.

Giatec is dedicated to creating a barrier-free environment starting with the hiring process. Please contact to request specialized accommodation. Do know, all information received in relation to accommodation will be kept confidential.

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