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Expert Guest Arrival Specialist

2 months ago

Toronto, Ontario, Canada Ritz Carlton Full time

Job Summary

We are seeking a skilled Overnight Guest Arrival Expert to join our team at The Ritz-Carlton. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences from arrival to departure.

Key Responsibilities

  • Process operational needs and address guest requests in a timely and professional manner.
  • Complete reports and share information about the local area to enhance the guest experience.
  • Empower guests to feel welcome and valued throughout their stay.
  • Work collaboratively with colleagues to ensure seamless guest experiences.
  • Adhere to company policies and procedures, maintaining confidentiality and protecting company assets.

Requirements

  • High school diploma or equivalent required.
  • No related work experience necessary.
  • No supervisory experience required.
  • Valid driver's license preferred.

About The Ritz-Carlton

At The Ritz-Carlton, we pride ourselves on delivering exceptional luxury service and creating lifelong memories for our guests. Our team of Ladies and Gentlemen are empowered to be creative, thoughtful, and compassionate in their approach to guest service.

Our Culture

We believe that everyone succeeds when they are empowered to be their best selves. Our Gold Standards are the foundation of our culture and guide us in delivering exceptional guest experiences every day.