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Technical Support Specialist

2 months ago

Markham, Ontario, Canada Verisk Full time
About the Role

We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Verisk. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our internal employees, ensuring that they have the necessary tools and resources to perform their jobs effectively.

Key Responsibilities
  • Provide technical support and assistance to internal employees, including troubleshooting and resolving technical issues.
  • Collaborate with cross-functional teams to identify and resolve technical issues.
  • Develop and maintain technical documentation and knowledge base articles.
  • Participate in the development and implementation of technical solutions and processes.
  • Provide training and support to internal employees on technical topics.
Requirements
  • 3+ years of experience in a technical support role.
  • Strong technical skills, including experience with Microsoft Windows and Linux operating systems.
  • Experience with networking concepts, including OSI network layers and TCP/IP.
  • Experience with database platforms, including MSSQL, MySQL, and PostgreSQL.
  • Experience with CI/CD tools and methodologies, system programming, and scripting in Python and PowerShell.
  • Integration experience with enterprise operations and security tools, including Okta, Splunk, SolarWinds, ServiceNow, Infoblox, and Imperva.
  • Excellent communication and customer service skills.
About Verisk

Verisk is a leading data analytics and technology partner to the global insurance industry. We empower communities and businesses to make better decisions on risk, faster. Our team is passionate about using data and technology to drive innovation and improve outcomes. We are committed to creating a workplace culture that values learning, caring, and results, and we are proud to be recognized as a Great Place to Work.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced technical professional looking for a new challenge, we encourage you to apply for this exciting opportunity.