Sr. Business Analyst, Retail Banking

4 weeks ago

Toronto, Ontario, Canada Cognizant Technology Solutions Full time

Sr. Business Analyst, Retail Banking

At Cognizant, our global community sets us apart—an energetic, collaborative and inclusive workplace where everyone can thrive And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong.

Role overview

What you'll do

· Define, document, and translate sophisticated business requirements into clear and concise JIRA user stories that meet stakeholder needs and align with project objectives.

· Collaborate closely with cross-functional teams, product owners, and subject matter experts to understand business processes and find opportunities for improvement.

· Develop comprehensive documentation, such as process flows, use cases, data dictionaries, and other relevant artifacts, to support the development of high-quality solutions.

· Ensure all deliverables follow with quality standards, industry regulations, and organizational policies.

· Leverage your Personal Banking domain knowledge to provide valuable insights and recommendations on how best to implement new features or enhancements.

· Maintain accurate records of changes made during each iteration and ensure proper communication to affected parties.

· Proactively manage risks and issues related to scope creep, conflicting priorities, and changing requirements by implementing appropriate mitigation strategies.

· Continuously improve analytical skills through attending training courses, workshops, webinars, and conferences.

What you bring to the role

· 7+ years of proven ability as a Business Analyst, in the Personal Banking domain.

· Retail customer facing banking experience is required.

· Strong understanding of retail banking products and services, including but not limited to checking accounts, savings accounts, loans, credit cards, mortgages, and investment instruments.

· Demonstrated ability to develop clear and concise JIRA user stories based on complex business requirements.

· Familiarity with Agile methodologies, particularly Scrum and SAFe, preferred.

· Excellent interpersonal and communication skills, both written and verbal.

· Self-motivated, proactive learner, and able to work independently or as part of a team.

· Proficient in Microsoft Office Suite, Visio/Lucidchart, Smartsheet, Confluence, and JIRA tools.

What we offer

· The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.

· Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change, or we offer new opportunities, we help you shift by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.

· The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.

· A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.

· Flexible health and financial benefits to support you and your eligible dependents—from day one.

· True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

Working arrangements

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 3 days a week in a client or Cognizant office in Toronto. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

This position requires both oral and written professional proficiencies in the French and English languages, as this position is required to provide services to clients and colleagues in English-speaking geographies.

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at

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