Config Tech II

2 months ago

Markham, Ontario, Canada TekWissen LLC Full time
Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a global provider of managed services, infrastructure solutions consulting, and products. The Company offers end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses. In business since 1987, Client provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch, and Microsoft. Position: Config Tech II Location: Markham, ON, L3R 5R5 Duration: 5 Months Job Type: Contract Work Type: Onsite Language: English Job Description:
  • Unpacks appropriate CPU (Central Processing Unit), hardware and software and then installs each at default or to custom specifications.
  • Tests configured systems for appropriate functioning and troubleshoots for any errors found.
  • Completes all required documentation of installation including a quality assurance sheet to ensure accurate billing with respect to warranty contract, proper processing of defective products and timely vendor returns and reimbursements.
  • Follows customer personal computer system hardware and software specifications based on the configuration services being performed and the instructions supplied (on-line instructions, config. sheets).
  • Complies with departmental training certification requirements based on config, level by job function, i.e. Config. Level I, II, III.
  • Troubleshoots malfunctioning units using efficient problem-solving techniques and departmental procedures.
  • Research hardware and software literature to keep abreast on new product/service developments and announcements.
  • Works with Lead Technicians on difficult to solve problems or configurations.
  • Requires 3 -5 years' experience.
TekWissen Group is an equal opportunity employer supporting workforce diversity.

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