Event Coordinator

3 weeks ago

Toronto, Ontario, Canada Hornblower Group Full time
City Experiences is looking for an Event Coordinator in Toronto

About You:

This individual should be flexible, energetic, and reflect City Experiences' RESPECT Service System.

About the Role:

The Event Coordinator will play a key role in ensuring customer satisfaction post-sale and enhancing public and private cruise events through effective communication with various departments. Responsibilities include:

Crew Benefits:
- Competitive Wage
- Retention Bonus of up to $500.00
- Complimentary Cruise Tickets & Uniforms
- Complimentary Crew Meals
- Crew Recognition Awards
- Crew Referral Program with potential earnings of up to $200.00 per referral
- Crew Events
- Paid Training

Key Responsibilities:

Event Coordination & Customer Service:
  • Coordinate public and private cruise events with multiple departments.
  • Communicate effectively with clients and provide timely responses.
  • Develop in-depth knowledge of product offerings and event execution.
  • Work with clients to enhance guest experience through additional offerings.
  • Ensure all event details are communicated accurately for successful execution.
  • Collaborate with sales team to finalize product offer details.
  • Assist with boarding and ensure exceptional product delivery.

Administrative:
  • Update event details in the Company's database.
  • Participate in relevant meetings.
  • Maintain organization and manage priorities effectively.
  • Assist with additional projects as needed.

Requirements & Qualifications:
  • Bachelor's degree or equivalent experience.
  • Minimum 1 year of customer service and industry experience.
  • Strong communication and organizational skills.
  • Energetic and detail-oriented.
  • Ability to handle multiple tasks and meet deadlines.
  • Service-oriented with effective problem-solving skills.
  • Proficient in Microsoft Office applications.
  • Physical ability to lift up to 30lbs and wear required PPE.

About City Experiences:

City Experiences aims to provide exceptional experiences on land and water. With over 25+ brands and millions of guests annually, we are passionate about creating a culture of communication, creativity, and cooperation.

If you thrive in a collaborative environment and are driven by RESPECT, consider joining us

City Experiences is committed to equal employment opportunities and maintaining a respectful work environment free of discrimination. Our decisions are based on job requirements and individual qualifications in compliance with applicable legislation.

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