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Host

2 months ago

Mississauga, Ontario, Canada Hilton Toronto Airport Hotel & Suites Full time
Job Title: Host

We are seeking a skilled and friendly Host to join our team at Hilton Toronto Airport Hotel & Suites. As a Host, you will be responsible for creating a warm and welcoming atmosphere for our guests, ensuring their stay with us is nothing short of exceptional.

Key Responsibilities:
  • Manage guest queries in a timely and efficient manner, providing accurate and helpful information to ensure a seamless experience.
  • Ensure knowledge of menu offerings and all products, making recommendations to guests as needed.
  • Follow correct reporting procedures if faced with issues, maintaining a high level of professionalism and composure.
  • Practice Hilton Grooming standards, adhering to uniform dress code, cleanliness, and personal hygiene at all times.
  • Assist callers courteously and promptly, taking messages as necessary and passing them on to the appropriate person without delay.
  • Have a good knowledge of the restaurant's sitting arrangements, ensuring guests are seated efficiently and effectively.
  • Comply with hotel security, fire regulations, and all health and safety legislation, maintaining a safe and secure environment for guests and colleagues alike.
Requirements:
  • Positive attitude and excellent communication skills (oral and written).
  • Committed to delivering high levels of customer service, ensuring guest satisfaction is always the top priority.
  • Excellent grooming standards, adhering to Hilton's high standards of appearance and professionalism.
  • Flexibility to respond to a range of different work situations, working effectively in a fast-paced environment.
  • Ability to work on your own or in teams, demonstrating a collaborative and supportive approach.
What We Offer:

As a Host at Hilton Toronto Airport Hotel & Suites, you will have the opportunity to work with a dynamic and experienced team, delivering exceptional guest experiences and contributing to the success of our hotel. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

Hilton is committed to providing equality of services and access to facilities for all our guests. For more information on our Accessibility for Ontarians with Disabilities Act (AODA) policy and plan, please contact the hotel at or call AODA.