Dealer Relations Support Manager

1 week ago

Québec, Quebec, Canada Canadian Tire Corporation Full time

What you'll do

We are looking for a dynamic and results oriented Dealer Relations Support Manager (DRSM) to support Training Dealers. The successful candidate will bring their previous Canadian Tire leadership expertise, partner with Training Dealers and store staff to enhance the Customer Experience, drive sales and profitability in their assigned locations. They will also assist Training Dealers with their financial knowledge, operational expertise and share best practices. The DRSM will establish and manage key stakeholder relationships while understanding the competitive landscape. Consulting and supporting new Dealers to improve their business acumen, operational savviness for continued sales growth and profitability.

  • Partner with Training Dealers in support of meeting financial and store plan objectives established as part of the Supplementary Contract commitments
  • Manage the ongoing administration of the Supplementary Contract for Training Dealers
  • Collaborate with internal field teams (RVP's/DSM's/ABSM's/REM's) to provide the ongoing support custom to each Training Dealer
  • Provide operational expertise in various parts of a '1st store' experience
  • Partner with Training Dealer during initial changeover to ease the transition of a 1st store
  • Work closely with Dealer Selection and Development on recommendations to the selection process, participate in the training program and assist in the transition through training to 1st store.
  • Work with the Senior Business consultant on setting targets, cash flow forecasting, margins cut-offs and wage cost models
  • Develop operational training tools and Best Practices unique to Training Dealers

What you bring

  • Minimum recent 5 years progressive Canadian Tire retail experience at General manager or Senior leadership level (DSM), an asset
  • Possess strong understanding of Canadian Tire store operations including logistics, retail merchandising, ordering, automotive service and horticulture, an asset
  • Excellent interpersonal skills with a passion for retail and a desire to work with a variety of entrepreneurial Dealers and store staff all driving with a common goal to serve the customer
  • Demonstrated ability to build and sustain trusted relationships
  • Experience coaching and influencing others
  • Strong business acumen and ability to analyze, interpret data and a deep understanding of retail
  • Ability to coach and train individuals and groups
  • Strong communication skills, written, verbal and an active listener
  • Strong facilitation and presentation skills
  • Strong attention to detail and a readiness to continually look for ways to improve productivity
  • Agile and innovative individuals, who are able to manage in an environment of change and ambiguity to help us take bold and strategic moves in this rapidly evolving retail environment
  • Collaborative team players with superior influencing skills, who build relationships easily across various stakeholder groups to move initiatives forward
  • Ability to read, write and speak French
  • Post-Secondary Education (University or College degree), an asset
  • Specific technical and professional knowledge and skills required: Frontier, Microsoft Suite and Costar
  • This is a field-based position requiring regular travel and requires the successful candidate to have a valid driver's licence. The successful candidate will have to provide proof that they have a valid driver's licence in good standing upon being hired
  • Flexible availability (hours) to support Dealers coast to coast

#LI-MM2

About Us

Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

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