Experience Lake Louise Booking Agent

1 month ago

Calgary, Alberta, Canada Lake Louise Ski Resort & Summer Gondola Full time
Come work with us in Lake Louise. Live, Work, Play surrounded by awe-inspiring views

The Lake Louise Ski Resort is a world-class ski area nestled in the heart of the Canadian Rockies. We are a year-round operation, operating as a ski resort in the winter months and as a wildlife interpretive centre and sightseeing gondola in the summer months.

Whether you want to work indoors or outdoors, no day will ever be the same. As an employee you can expect a great working environment, employee benefits, competitive wages and the experience of a lifetime.

At present some of our Employee Perks include:

  • LLSR Summer lift pass
  • Free LLSR recreational opportunities including guided hikes and sightseeing
  • Free employee transportation from Lake Louise, Banff and Canmore
  • Food and Beverage discounts at designated cafeterias and restaurants
  • Retail store discounts
  • Staff rates at Skoki Backcountry Lodge
  • Complimentary tea, coffee and hot chocolate at designated cafeterias when you provide your own reusable mug
  • Employee recognition programs
  • Long Service Award programs
  • Opportunity for educational growth and development
  • Optional subsidized staff housing for full-time employees
  • Awesome staff events, activities, and team building events throughout the season
  • RRSP matching contribution depending on length of service
  • Extended health care plan depending on length of service
  • Employee discounts at Lake Louise Ski Area Daycare, eligibility criteria apply

Job Description:

The booking agent is responsible for providing professional and efficient service to our guests regarding ticket sales and general information both in person and via the telephone. The agent will be required to deal with customer inquiries and complaints, process transactions and adhere to company policies and procedures.

Job Responsibilities:

  • Ticket selling (including cash/debit/credit transactions and cash out procedures)
  • Retail selling (including cash/debit/credit transactions and cash out procedures)
  • Accommodation & Activity booking - working between customers and 3rd party vendors to book excursions and accommodations
  • Telephones - includes operating the main resort switchboard, radio/fax/email communications for Experience Lake Louise in relation to ski resort sales and 3rd party bookings
  • Cleaning of all Experience Lake Louise areas
  • Provide quotes for room rates and make reservations for Skoki - backcountry lodge

Job Requirements/Qualifications:

  • Dealing in a professional manner with customer enquiries, complaints and comments
  • Continued commitment to high standards of service, exceeding Customer expectations and leading by example
  • Ability to work in a team environment
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Ability to analyze and interpret the needs of guests and offer the appropriate options, solutions, and resolutions required
  • Able to respond quickly in a dynamic and changing environment
  • Able to effectively communicate both verbally and in writing
  • Valid Class 5 Alberta Driver's license (or international equivalent) with clean driving record (abstract/traffic history report must be provided before commencement of employment)
  • International driving license (obtained before arrival in Canada)
  • High level of proficiency with Microsoft Word & Excel, Outlook and Internet
  • Previous customer service experience an asset
  • Strong knowledge of the Lake Louise Resort and surrounding area an asset
  • Cash handling experience preferred
  • Switchboard experience an asset
  • Strong, professional phone manner
  • Experience using the booking system RoomMaster is an asset

Dress Code:

To be discussed at time of interview.

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