Business Analyst I, Operations and planning

7 days ago

Montreal, Quebec, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you're bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It's our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We have a great opportunity for a forward-thinking, self-motivated Business Analyst to join our Claims team. Acting as the link between business and IT partners, your goal will be to help ensure that we're building the right products and processes to support a second-to-none customer experience.

What you'll do here:

  • Partner with – and seek feedback from -- different business experts, managers, and teams to help re-engineer and modernize our Claims processes
  • Work with the product design and/or customer experience designers to translate vision into specifications based on roadmaps
  • Facilitate workshops to document current business processes and technical systems and help to identify potential efficiencies
  • Write clear agile stories that help propel engineering work with the help of the product design team
  • Guide and co-ordinate the plan, design, execution, and validation of test cases
  • Participate in planning, demos, committees, and retrospectives
  • Execute roadmaps based on client feedback and analytics insights
  • Support change management planning and delivery
  • Communicate project progress accordingly to those involved and/or impacted
  • Support the engagement and efficiency of the team
  • Act as the alternate go-to source for the agile team

You are:

  • Big-picture thinking, with a laser focus on details
  • Skilled at translating complex subjects into themes that are easy to understand
  • A true people person and a natural collaborator
  • Exceptionally organized, comfortable with ambiguity, and can embrace change
  • Forward thinking, with an innovative mindset
  • Excellent leadership and problem-solving skills.
  • Self-driven, entrepreneurial – a natural project leader
  • Skilled at building relationships
  • Creative, analytical, curious
  • Adept at pivoting and leading others through change

What you bring to the table:

  • Experience documenting and analyzing work processes and working with operational teams to improve those processes
  • At least 1 year's relevant experience as a business analyst
  • P&C Insurance and claims experience an asset
  • Experience working in an agile Scrum / matrix environment an asset
  • Excellent oral and written communication skills
  • Fantastic presentation skills – plus excellent working knowledge of PowerPoint and Visio
  • Business Analyst experience an asset
  • Design Thinking and Customer Journey mapping experience an asset
  • Lean/Six Sigma experience or accreditation an asset
  • Bilingualism required (French / English) – Need to interact on a regular basis with colleagues across the country.
  • No Canadian work experience required, but need to have authorization to work in Canada.

#LI-Hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

  • A financial rewards program that recognizes your success
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.

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