Product Support Engineer

Found in: beBee jobs CA - 1 week ago

Monarch, Canada Safran Landing Systems Canada Full time
Job Description
Safran Landing Systems in Toronto has an exciting position for a Product Support Engineer within the Customer Services team.
Complementary Description
This role will report to the Product Support Engineering Manager within the Customer Services Department.

This is a key role in supporting internal and external customers, with associated activities to improve the flexibility of Safran Landing Systems' offerings and speed to get solutions to the Airline issues.

You will be involved in the development of On-wing repair schemes, responsible for the management of Technical Events and for communication of technical information to the customer via our Customer Support Network.

Communication can range from answering queries verbally or in writing through to presenting solution development to an Airframer or Airline(s).

Job Requirements

  • Technical Liaison, Engineering Support & Incident management
  • Support to Technical Publications compilation/review - CMM/SB/SIL
  • Technical Support to Airframers/Customer Service Centers/Airlines

Assessment of product performance:
Reliability, Maintainability & Supportability

  • Life management analysis for continued airworthiness
  • Program management support
  • Spares Engineering
  • Support Engineering Technical Data & Systems Management
  • Development of Customer Training
  • Customer invoicing for technical support activities
  • Maintaining performance indicators for the technical support activities
  • The selected candidate must have an Engineering related Degree in Mechanical and/or Hydraulic Systems Engineering and /or experience in a relevant industrial environment.
  • An understanding of Airworthiness regulations and of working in a highly regulated environment
  • Knowledge of aircraft and landing gear components and systems operations.
  • Must be customer-focused and demonstrate excellent problem solving, communication and team working skills with the ability to influence others.
  • Knowledge of customers and Airframer specific requirements would be beneficial.
  • Strong technical background together with good data analysis/manipulation, report writing and presentation skills
  • Strong computer skills not limited to Microsoft Excel, Word and PowerPoint
  • Excellent verbal and written English communication skills
  • Solid leadership and interpersonal skills

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