Care Supervisor

2 weeks ago

Hamilton, Ontario, Canada CBI Health Group Full time

Are you an RN or RPN who leads by example in meeting or exceeding clients' expectations? Do you want to use your supervisory background to promote excellence in clinical service delivery? If so, you're the type of professional who will excel as part of the CBI Health team.

As a Nursing Care Supervisor within our CBI Health Home Health Services team, you will lead a group of direct care providers to ensure that clinical service delivery meets or exceeds standards set by CBI Health and external stakeholders. Showing the way as a Regulated Health Professional (RN or RPN), you will supervise regulated staff (RN/RPN) in the provision of services that align with their scope of practice, with a focus on ensuring service and clinical excellence. The Nursing Care Supervisor is a critical role that manages the day-to-day operations of several programs and is a primary point of contact between clients, field staff and managers.

As a Nursing Care Supervisor, you will:

  • Manage the day-to-day operations of Visiting, Shift and Clinic Nursing programs
  • Participate in afterhours on call support for the on-call nurses
  • Be responsible for investigation, resolution and reporting of all customer related complaints
  • Promote service delivery excellence through effective on-boarding, mentoring, coaching and performance managing of field staff, including performance reviews
  • Ensure all team members are aligned to the Key Accountabilities of their role and are meeting performance expectations
  • Participate actively in meeting or exceeding utilization, retention and engagement expectations of field staff/care providers
  • Respond to identified staff training needs with action plans to resolve gaps, minimize risk and ensure service delivery excellence
  • Ensure all internal and external reporting meets or exceeds all standards and expectations of CBI Home Health, external stakeholders and the associated Regulatory Body
  • Ensure accurate and timely completion of appropriate documentation, including client charting
  • Actively identify potential risks with internal stakeholders to mitigate and/or manage risk, with particular attention to missed visits and clinical care
  • Ensure a timely and comprehensive response to Incident Reporting (IR)
  • Ensure policies and procedures are enforced and reflect best practices.

What you will need to be successful

To take on the role of Nursing Care Supervisor, you must:

  • Possess a current registration with College of Nurses of Ontario (CNO) as a Registered Nurse or Registered Practical Nurse
  • Have 2 years of supervisory experience and/or experience in the home health service delivery
  • Be able to effectively establish and build rapport with clients and care staff
  • Possess a valid Ontario driver's license with access to a reliable vehicle with ability to travel in community
  • Have the ability to participate in afterhours on call support for the on-call nurses
  • Have the ability to provide best possible solutions to problems that align with policies and uphold best practices
  • Be self-motivated with an ability to work both independently and as an effective member of a team

Join us at CBI Health - Because Your Care Matters

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We are committed to fostering a positive experience for all Indigenous applicants whether you're First Nations (status or non-status), Inuit or Metis and welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests.

*Ask interviewer about eligibility

#HHEAST

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