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Mortgage Specialist

Join BMO, a leading financial institution, and unleash your entrepreneurial spirit to turn potential into performance. As a Mortgage Specialist, you will play a crucial role in helping customers achieve their dream of home ownership. With industry-leading training and support, you will have the opportunity to build your existing referral network and achieve your full potential.

Cultivate, build, and manage relationships with a third-party network of referral sources to build a pipeline of new mortgage business and increase BMO's share of the home financing market. Identify sales opportunities and refer to BMO colleagues as appropriate. Develop and execute effective marketing and sales programs to drive business results. Adhere to audit, regulatory, and compliance policies and follow all standard processes/procedures.

• Search for sales opportunities to achieve individual sales and profitability goals.
• Proactively contact realtors and referral sources to lead client and realtor discussions and sell real estate lending products and insurance that meet the Bank's mortgage growth and profitability objectives.
• Assist with the implementation of targeted marketing programs, promotions, and other initiatives.
• Seek opportunities to expand network by obtaining referrals from existing relationships.
• Establish and enhance the Bank's community presence by participating in trade shows, conferences, and related events.
• Serve as a customer advocate during application and processing activities.
• Provide marketing, event coordination, and general administrative support to maintain positive and ongoing contact with their broader referral network.
• Deliver exceptional customer service that builds trust through expertise, responsive service, and support.
• Organize customer appreciation events, seminars, and conference calls.
• Guide customers throughout mortgage application and processing activities.
• Partner with branch teams to properly hand off customers to finalize mortgage documentation.
• Resolve or escalate issues to meet customer expectations and ensure funds are advanced in a timely manner.
• Identify client needs for banking products (e.g. everyday banking, lending, and investment) and refer to appropriate BMO partners.
• Develop solutions and make recommendations based on an understanding of the business strategy and stakeholder needs.
• Provide advice and guidance to assigned business/group on implementation of solutions.
• Support the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Help determine business priorities and best sequence for execution of business/group strategy.
• Conduct independent analysis and assessment to resolve strategic issues.
• Liaise with various BMO teams and customers to ensure satisfactory completion and/or fulfillment of the home financing application.
• Document updates in BMO's internal systems to ensure employees have access to the status of outstanding customer opportunities, transactions, and problems/issues.
• Analyze data and information to provide insights and recommendations.
• Gather and format data into regular and ad-hoc reports and dashboards.
• Provide input into the planning and implementation of operational programs.
• Engage with third-party realtors, lawyers, and related referral sources to create strong relationships that generate referrals for clients requiring real estate lending solutions.
• Sell real estate lending and insurance products and identify and initiate cross-sell opportunities and referrals in the best interest of the customer.
• Verify mortgage approvals for compliance with regulatory requirements and operational and credit policies.
• Participate in projects and other activities designed to improve the customer experience.
• Liaise between clients and various departments across the organization to discuss issues and procedures, and provide mortgage and insurance product support and expertise.
• Complete all necessary transactional documentation in compliance with security measures.
• Ensure adherence to all aspects of BMO's code of Business Conduct and Ethics.

Requirements:

• Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Basic knowledge of portfolio management and related credit qualification standards, policies, and procedures.
• In-depth understanding of the mortgage lending process and applicable regulatory requirements.
• Strong interpersonal, sales, customer service, and negotiation skills.
• Expert knowledge of self-management and teamwork, personal lending, relationship sales and management.
• Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management.
• Strong knowledge of the broader real estate industry and mortgage market.
• Strong negotiation skills.
• Specialized knowledge from education and/or business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.

Compensation:

BMO offers a competitive compensation package, including a commission structure. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role. The company also offers a range of benefits, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

About BMO:

BMO is a leading financial institution that is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. We strive to help our customers achieve their goals and make a positive impact in our communities.