Customer Experience Associate

3 weeks ago

Whistler, British Columbia, Canada Scotiabank Full time

About the role

As a Customer Experience Associate, you play a crucial role in our branches. At Scotiabank, our focus is on assisting customers in reaching their financial goals.

Our Customer Experience Associates are customer-oriented and engage with clients in a relatable manner. As part of the Canadian Banking Branch network, your key responsibilities include:

  • Taking a proactive approach to identify customer needs
  • Handling daily transactions
  • Building lasting relationships
  • Identifying sales opportunities and contributing to branch targets
  • Assisting customers with digital banking applications

Is this role a good fit for you? In this position, you will:

  • Develop strong customer relationships
  • Address and solve customer needs
  • Explain complex concepts in a simple manner
  • Thrive in a target-oriented environment
  • Show eagerness to learn and succeed

Do you possess the required skills? - Let's collaborate if you:

  • Have demonstrated customer service skills
  • Can handle sales situations confidently
  • Are available for a flexible schedule
  • Have technical skills to promote digital banking options

What can you expect?

  • The chance to work with an innovative team
  • A rewarding career with opportunities for growth
  • Training for career advancement
  • A competitive compensation package

Location(s): Canada : British Columbia : Vancouver

Scotiabank is committed to fostering an inclusive and accessible environment for all. To request accommodation during the recruitment process, please notify our Recruitment team. Candidates must apply online to be considered for this role.

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